Community Experience Specialist
Li-Cycle
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Support audience recruitment, onboarding, and ongoing engagement activities.
- Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
- Monitor community activity and flag engagement opportunities or risks.
- Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
- Coordinate across internal teams to ensure projects meet timelines and quality standards.
- Provide support for campaigns, surveys, and events within audience communities.
- Own the audience experience for a designated vertical’s set of customer accounts.
- Manage the bulk of customer management task execution on the Fuel Cycle technology.
- Communicate project updates, timelines, and best practices to clients clearly and professionally.
- Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
- Review and test deliverables to ensure high-quality outputs.
- Maintain accurate records and documentation of audience activities and client communication.
- Demonstrate Fuel Cycle Platform knowledge and account specific functions.
Requirements
- Education: Bachelor’s degree in a relevant field.
- Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
- Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.
- Team Player: Strong team player with excellent collaboration skills.
- Multi-Tasking: Strong multi-tasker with excellent prioritization skills.
- Customer Focus: Focused on high-quality customer service and deliverables.
- Analytical Skills: Proficient in data analysis and reporting.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Can handle diverse audience needs and challenges.
- Problem-Solving: Effective at addressing complex audience experience issues.
- Empathy: Understands audience perspectives and needs.
- Organizational Skills: Manages multiple accounts efficiently.
- Preferred, but Not Required: Experience in Microsoft Office, Asana
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match: Plan for your future with our retirement savings program
- Equity Purchase Option: Participate in Fuel Cycle’s long-term success
- Flexible Work Schedule: Empowering you to balance life and work
- Generous Time Off: 15 vacation days and 7 sick days per year, 12 company holidays, 4 floating holidays/recharge days to rest or celebrate what matters to you
- Paid Parental Leave: Time to bond with your growing family
- Monthly Internet & Phone Stipend: Support for remote work setup
- Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
- Team Connection Perks: Weekly community lunches, refreshments, and snacks at our LA & NY headquarters, Pet-friendly office environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingaudience experience management
Soft Skills
detail-orientedteam playermulti-taskingcustomer focusanalytical skillscommunicationadaptabilityproblem-solvingempathyorganizational skills