Li-Cycle

Recruitment

• Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.
• Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.
• Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.
• Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.
• Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.
• Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.
• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.
• Identify opportunities to expand client relationships through upsell and cross-sell initiatives.
• Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement. Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.
• Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy. Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.
• Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.
• Maintain high standards of data integrity and reporting accuracy.
• Assume responsibility for project quality, gross margin, and contract compliance.

Strategic Research Lead

Solutions Engineer

• Partner with Account Executives during discovery to understand client business needs, research methodologies, and strategic priorities.
• Translate client challenges into tailored platform solutions, showing how the company’s SaaS offering supports market research, CX/UX studies, and audience engagement.
• Deliver engaging product demos, proofs of concept (POCs), and proposals aligned with customer goals.
• Develop and present customized solution architectures, data flows, and integrations with clients’ existing systems (e.g., CRM, analytics tools).
• Support RFP/RFI responses and provide domain expertise in research design, automation, and insight generation.
• Maintain a deep understanding of the company’s platform capabilities, APIs, integrations, and research tools (e.g., survey automation, community management, qualitative modules).
• Work with Product Management to provide field feedback and influence roadmap prioritization.
• Assist in onboarding new customers by ensuring seamless handoff to Implementation or Success teams.
• Advise clients on research best practices (quantitative and qualitative), data collection methods, and automation of insight processes.
• Create and deliver solution playbooks, use cases, and ROI analyses demonstrating the business impact of insights programs.
• Serve as a trusted advisor, helping prospects modernize how they collect and act on customer and market feedback.

Solutions Consultant

• Support audience recruitment, onboarding, and ongoing engagement activities.
• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
• Monitor community activity and flag engagement opportunities or risks.
• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
• Coordinate across internal teams to ensure projects meet timelines and quality standards.
• Provide support for campaigns, surveys, and events within audience communities.
• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
• Manages the bulk of customer management task execution on the Fuel Cycle technology.
• Communicate project updates, timelines, and best practices to clients clearly and professionally.
• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
• Review and test deliverables to ensure high-quality outputs.
• Maintain accurate records and documentation of audience activities and client communication.
• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Community Experience Specialist

• Support audience recruitment, onboarding, and ongoing engagement activities.
• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
• Monitor community activity and flag engagement opportunities or risks.
• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
• Coordinate across internal teams to ensure projects meet timelines and quality standards.
• Provide support for campaigns, surveys, and events within audience communities.
• Own the audience experience for a designated vertical’s set of customer accounts.
• Manage the bulk of customer management task execution on the Fuel Cycle technology.
• Communicate project updates, timelines, and best practices to clients clearly and professionally.
• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
• Review and test deliverables to ensure high-quality outputs.
• Maintain accurate records and documentation of audience activities and client communication.
• Demonstrate Fuel Cycle Platform knowledge and account specific functions.

Account Manager

• Own the execution and management of renewals for your assigned book of Minimal Motion accounts.
• Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
• Identify light growth signals and risk signals, escalating appropriately to the Director for strategic evaluation.
• Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
• Maintain accurate forecasting and documentation of renewal progress.
• Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance.
• Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
• Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.

Senior Account Manager

• Own the execution and management of renewals for your assigned book of Minimal Motion accounts, partnering closely with the Director to ensure readiness, accuracy, and alignment, while meeting or exceeding renewal targets for your portfolio.
• Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
• Identify light growth signals (i.e., potential Upsell and Expansion) when aligned with client needs and identify risk signals, escalating appropriately to the Director for strategic evaluation.
• Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
• Maintain accurate forecasting and documentation of renewal progress.
• Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance within the scope of Minimal Motion portfolios.
• Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
• Support proposal development and renewals with oversight from the Director.
• Deliver clear and client-ready communications that reinforce trust and partnership.
• Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.
• Monitor project timelines and communicate status updates to clients proactively.
• Support resolution of minor issues or escalations, escalating strategic or commercial concerns to the Director, CX ensuring a smooth client experience.
• Ensure proper documentation and adherence to the Account Director Playbook.
• Build positive, service-oriented relationships with key client stakeholders.
• Coordinate with internal teams to ensure seamless delivery and client satisfaction.
• Introduce SMEs or internal resources when needed to support account retention goals.
• Participate in account planning discussions by contributing insights, renewal risk signals, and client health inputs to support Director-led planning.

Manager

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Senior Research Manager

• Help translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.
• Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business objectives.
• Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.
• Load, test, and proofread all research surveys and content on staging before posting live to production.
• Learn and become an expert user of the Fuel Cycle Research Engine platform to execute research projects efficiently and effectively.
• Lead and mentor junior market research team members (RM/SRA), ensuring high-quality deliverables and adherence to timelines.
• Participate in training, coaching, performance management, and support to continuously enhance team skills and market research acumen.
• Efficiently manage time to coordinate and execute project components for multiple projects.
• Prioritize tasks, communicate effectively, and remain flexible to meet client needs.
• Assist in project scoping, cost estimations, and client communication in support of Senior Research Leads.
• Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met.
• Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner.
• Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved.
• Serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.
• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.
• Analyze data and develop insightful results or “story” that addresses business objective in a clear and concise, visually appealing format.
• Utilize advanced data analysis techniques to interpret research findings and generate recommendations.
• Prepare and present reports summarizing research findings and recommended actions.