Li-Cycle

Senior Account Manager

Li-Cycle

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $90,000 per year

Job Level

Senior

About the role

  • Own the execution and management of renewals for your assigned book of Minimal Motion accounts.
  • Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
  • Identify light growth signals and risk signals, escalating appropriately to the Director for strategic evaluation.
  • Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
  • Maintain accurate forecasting and documentation of renewal progress.
  • Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance.
  • Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
  • Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.

Requirements

  • 2–4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
  • Experience supporting a book of business and working toward renewal or retention goals.
  • Proven ability to manage ongoing client communications and maintain positive working relationships.
  • Familiarity with Salesforce, ChurnZero, or similar tools a plus.
  • Strong written and verbal communication skills with attention to detail.
  • Ability to collaborate effectively with internal teams across research, product, and operations.
Benefits
  • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
  • 401(k) with Company Match: Plan for your future with our retirement savings program
  • Equity Purchase Option: Participate in Fuel Cycle’s long-term success
  • Flexible Work Schedule: Empowering you to balance life and work
  • Generous Time Off:
  • 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
  • Paid Parental Leave: Time to bond with your growing family
  • Monthly Internet & Phone Stipend: Support for remote work setup
  • Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
  • Team Connection Perks:
  • Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
  • Pet-friendly office environments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient servicesrenewal managementforecastingdocumentationconsultative guidanceproject management
Soft Skills
communicationrelationship managementcollaborationattention to detail