Engage directly with end users, resellers, consultants, and partners to understand project objectives, site constraints, and technical requirements.
Conduct site assessments, review architectural plans, and translate business needs into solution requirements.
Lead technical discovery sessions and provide advisory-level guidance on system architecture, infrastructure needs, and implementation expectations.
Partner with LG Sales, Channel, Specifier, and Business Management teams to ensure cohesive engagement strategies across enterprise and large-venue opportunities.
Provide technical leadership during customer briefings, demos, project reviews, and RFP responses.
Assist sales leadership in opportunity forecasting, pipeline accuracy, and qualification scoring.
Engineer integrated AV, DVLED, software, and controller architectures that align with project requirements, budgets, and deployment constraints.
Lead the creation of project documentation including BOMs, SOWs, installation assumptions, technical validation packets, use-case designs, and solution narratives.
Present solutions clearly and confidently to executive stakeholders, technical audiences, and customer engineering teams.
Work closely with LG Eco-System Partners (mounts, CMS, controllers, software, IoT, compute, etc.) to evaluate and specify third-party products that complement LG solutions.
Maintain awareness of partner roadmaps, new releases, and best-fit applications within the project portfolio.
Ensure compatibility, availability, and cost-effectiveness of all selected components.
Document project requirements, proposals, assumptions, engineering decisions, and risks clearly and consistently.
Maintain accurate opportunity data, solution notes, BOM/SOW attachments, and activity logs within Salesforce.
Report on pre-sales efforts, deal progression, and forecast readiness to the Sr. Manager of Solution Enablement and Sales Leadership.
Provide expert guidance on AV technology trends, DVLED best practices, controller capabilities, infrastructure planning, and integration methodology.
Act as a liaison between Design Services, PMO, Field Engineering, and Sales to ensure clean handoffs and successful delivery.
Support scoping, value engineering, and technical review cycles for projects between $500K and $6M+.
Collaborate with the Solution Enablement Operations team to develop project-based training materials, technical playbooks, and sales enablement content.
Mentor junior SEMs and Solution Engineers on solution design, process adherence, and technical best practices.
Train sales teams on opportunity qualification, solution standards, and LG solution positioning.
Evaluate existing pre-sales processes and recommend improvements that increase speed, accuracy, and predictability in solution delivery.
Facilitate post-engagement feedback from clients, sales teams, and project managers to strengthen future opportunities.
Promote consistency in scoping, documentation, BOM/SOW structure, and technical validation across the SEM team.

Requirements

Bachelor’s degree in a technical discipline (preferred) or equivalent experience.
Minimum 10+ years of technical solution engineering experience in AV, digital signage, DVLED, or enterprise technology industries preferred.
Minimum 10+ years of sales, account management, or technical sales engineering experience supporting end users, resellers, integrators, or distribution partners preferred.
Experience selling and supporting through distribution, VARs, DMRs, and partner ecosystems.
Minimum 4 years of hands-on solution design experience in B2B or enterprise AV/IT environments.
Proven ability to manage and influence complex AV projects ranging from $500K to $6M+.
Strong understanding of system specifications, architectural/engineering drawings, and construction processes.
Proficient in Microsoft Office; experience with Revit, AutoCAD, SketchUp, Visio, or similar design platforms is preferred.
CTS-D certification preferred; additional technical certifications a plus.
Ability to travel up to 50% domestically (with occasional international travel).

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

solution engineeringAV technologydigital signageDVLEDsolution designsystem architectureinfrastructure planningproject documentationtechnical validationvalue engineering

Soft skills

technical leadershipcommunicationcollaborationmentoringadvisory guidanceinfluencingpresentation skillsproject managementproblem-solvingcustomer engagement

Certifications

Bachelor's degreeCTS-D certification