Lexmark

Field Service Technician

Lexmark

full-time

Posted on:

Location Type: Office

Location: Columbus • United States

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Tech Stack

MacOS

About the role

  • Provide onsite technical support to ensure optimal performance of Lexmark products
  • Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
  • Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
  • Assist customers with installation, configuration, and user training
  • Troubleshoot complex problems and provide solutions promptly
  • Document all service calls and maintain records of equipment history
  • Communicate effectively with customers to understand their needs and requirements
  • Collaborate with internal teams to coordinate repairs and replacement parts
  • Maintain a strong relationship with customers to ensure satisfaction and loyalty
  • Adhere to safety guidelines when handling electrical components and heavy machinery

Requirements

  • High school diploma or equivalent; college education preferred but not required
  • Excellent driving record and a valid driver's license.
  • Proven experience as a field service technician, preferably with Lexmark products
  • Knowledge of printing technology, network connectivity, and IT infrastructure
  • Strong understanding of computer systems and operating systems (Windows/MacOS)
  • Excellent problem-solving skills and attention to detail
  • Ability to communicate clearly and concisely both verbally and written
  • Self-motivated and committed to delivering exceptional customer service
  • Ability to safely lift and maneuver equipment up to 60 lbs.
  • Valid driver's license with a good driving record
Benefits
  • robust benefits package designed to support your growth, well-being, and life beyond work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdiagnosing hardware issuesresolving software issuesroutine maintenanceinstallationconfigurationtroubleshootingdocumenting service callscalibrationnetwork connectivity
Soft Skills
communicationproblem-solvingattention to detailcustomer serviceself-motivatedcollaborationrelationship management
Certifications
high school diplomavalid driver's license