Consultant

• Maintain regular contact with a medium-large book of 200+ subscriber accounts to ensure adoption, retention, and client satisfaction
• Conduct general and targeted product reviews and perform specified research training (in-person and virtual)
• Provide comprehensive customer service including technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
• Identify potential new users and practice area opportunities to enhance product adoption
• Partner with sister LexisNexis products and Sales Organization on multi-product initiatives and retention strategies
• Work closely with development teams to provide customer-centric feedback for product enhancements
• Track all activity via CRM tools and adopt workflow management tools (Bookings, CoPilot, PowerAutomate, Salesforce, proprietary solutions)
• Cultivate and maintain exemplary working relationships to support Intelligize NPS and retention goals

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