Principal Business Consultant – Commercial
Veeva Systems
Transactional Research Solutions Consultant
LexisNexis
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Illinois, Minnesota, New Jersey, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $96,700 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Maintain regular contact with a medium-large book of 200+ subscriber accounts to ensure adoption, retention, and client satisfaction
- Conduct general and targeted product reviews and perform specified research training (in-person and virtual)
- Provide comprehensive customer service including technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
- Identify potential new users and practice area opportunities to enhance product adoption
- Partner with sister LexisNexis products and Sales Organization on multi-product initiatives and retention strategies
- Work closely with development teams to provide customer-centric feedback for product enhancements
- Track all activity via CRM tools and adopt workflow management tools (Bookings, CoPilot, PowerAutomate, Salesforce, proprietary solutions)
- Cultivate and maintain exemplary working relationships to support Intelligize NPS and retention goals
Requirements
- Bachelor’s Degree required
- MLS, JD or other advanced degree preferred
- Industry knowledge of Securities disclosure and regulation highly favored
- Experience performing simple and complex research assignments
- Ability to speak/teach in front of groups (live or video)
- Excellent verbal skills across professional levels; ability to identify needs and connect to solutions
- Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate
- Familiarity with communications tools including Outlook, Zoom, Teams
- Comfortable with and able to learn new technologies and tools
- Ability to travel up to 15% of the time
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Annual Paid Time Off plus up to two paid days for Employee Resource Groups and volunteering
- Flexible working hours and work/life balance initiatives
- Study assistance and sabbaticals
- Ability to work from home (multiple US home-based locations listed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
research assignmentstechnical troubleshootingdata reporting
Soft skills
client satisfactionexcellent verbal skillsability to speak/teach in front of groupsidentify needs and connect to solutionscultivate working relationships
Certifications
Bachelor’s DegreeMLSJD
