LEVL

Principal Customer Delivery Manager

LEVL

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

Tech Stack

AWSCloud

About the role

  • Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
  • Engage with customers to understand business and technical requirements and present CUJO AI solutions.
  • Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
  • Lead architecture reviews, change management processes, and incident resolution efforts.
  • Manage customer billing, cost estimation, and growth projections.
  • Facilitate firmware and cloud development testing, live sessions, and release communications.
  • Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
  • Drive continuous improvement in delivery processes and customer engagement.
  • Ensure a smooth transition from pre-sales to onboarding and delivery.
  • Support RFP, RFIs and help position CUJO AI against competitors.

Requirements

  • 10+ years of experience in senior technical and/or delivery roles within large-scale ISP / NSP or comparable service provider environments.
  • 7+ years of experience in customer-facing Project, Program, or Delivery Management roles.
  • Proven ability to interface confidently with senior customer stakeholders, building trust and managing complex relationships.
  • Strong understanding of firmware delivery, cloud-native architectures, and AWS fundamentals.
  • Experience leading cross-functional, multi-geography teams across EMEA and AMER.
  • Demonstrated strength in incident management, change management, backlog prioritisation, and dependency coordination.
  • Exceptional interpersonal, communication, and stakeholder management skills.
  • A calm, structured, and solution-oriented approach under pressure.
  • Fluency in English, both written and spoken.
Benefits
  • Flexible Work – Hybrid or fully remote options based on location.
  • Team Gatherings – Annual company-wide kickoff events and ongoing team activities.
  • Career Growth – Training bonuses for AWS certifications and other learning opportunities.
  • Performance Bonuses – Company-wide annual bonus program.
  • Referral Rewards – Earn up to €1,000 for referring new hires.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
firmware deliverycloud-native architecturesAWS fundamentalsincident managementchange managementbacklog prioritizationdependency coordination
Soft Skills
interpersonal skillscommunication skillsstakeholder managementtrust buildingrelationship managementstructured approachsolution-oriented approach