LEVL

Manager

• Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
• Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
• Lead architecture reviews, change management processes, and incident resolution efforts.
• Manage customer billing, cost estimation, and growth projections.
• Facilitate firmware and cloud development testing, live sessions, and release communications.
• Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
• Drive continuous improvement in delivery processes and customer engagement.

Principal Customer Delivery Manager

Account Executive

• Serve as the primary point of contact for a major North American network service provider, building strong executive and cross-functional relationships.
• Develop and execute strategic account plans aligned with customer goals and CUJO AI’s growth objectives.
• Identify and pursue upsell and cross-sell opportunities across CUJO AI’s product portfolio.
• Advocate for the use of CUJO AI’s data insights in marketing, customer care, product development, and network optimization.
• Collaborate with internal teams (Product, Engineering, Delivery, Marketing) to ensure customer satisfaction and solution alignment.
• Lead executive business reviews, presenting performance metrics, ROI analyses, and strategic recommendations.
• Maintain accurate account records, pipeline forecasts, and contract milestones.
• Represent CUJO AI at industry events and customer workshops, positioning us as a strategic partner.