LEVL

Manager

• Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
• Engage with customers to understand business and technical requirements and present CUJO AI solutions.
• Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
• Lead architecture reviews, change management processes, and incident resolution efforts.
• Manage customer billing, cost estimation, and growth projections.
• Facilitate firmware and cloud development testing, live sessions, and release communications.
• Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
• Drive continuous improvement in delivery processes and customer engagement.
• Ensure a smooth transition from pre-sales to onboarding and delivery.
• Support RFP, RFIs and help position CUJO AI against competitors.

Principal Customer Delivery Manager