Level AI

Implementation Engineer

Level AI

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudJavaScriptPython

About the role

  • Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
  • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
  • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
  • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations.
  • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)
  • Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
  • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
  • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
  • Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
  • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Requirements

  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions.
  • Strong technical background with experience interacting with APIs and using cloud services
  • Experience with integrating with CRMs such as Salesforce
  • Ability to translate complex concepts into actionable items to non-technical stakeholders
  • Strong communication skills in English (both written and verbal).
  • Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
  • Proficiency in programming languages such as Python and JavaScript for process automation.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers.
  • Experience in Professional Services or Customer Delivery implementing Virtual Agents for Enterprise customers
  • Experience with intent-based and generative artificial intelligence
  • Comfortable working in EST hours( 3:30 AM IST)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonJavaScriptAPI integrationSaaS solutionscloud servicestelephony system integrationdata integrationSFTP file transfersCRM integrationtroubleshooting
Soft Skills
communication skillsproblem-solvinganalytical skillsadaptabilityself-motivationresourcefulnessentrepreneurial attitudecollaborationtechnical discoveryquick learner
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Systems