Level Access

Commercial Account Manager

Level Access

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible.
  • Partner with customer success manager(s) to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement.
  • Identify areas for growth including up-sells from current product subscriptions and cross-sells into new product subscriptions.
  • Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual and in-person presentations.
  • Partner with internal stakeholders (customer success, sales engineering, service delivery, customer marketing) to craft compelling proposals that match unique customer use cases.
  • Develop and maintain quarterly and annual strategic account plans.
  • Utilize CRM and sales enablement technologies to manage all aspects of prospect / client communications, activities and tasks.

Requirements

  • 4-6+ years business-to-business sales experience required, preferably in an Account Management role serving mid-market accounts
  • Experience with solution-selling/consultative selling methodologies
  • Experience working to manage a current book of business (i.e. renewals and expansion)
  • Deep understanding of business concepts for large national and international corporations
  • Ability to navigate commercial discussions across large organizations & matrixed environments
  • The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
  • Comfort with change management + a start-up appetite to move quickly and try new things
  • College degree or equivalent experience preferred
Benefits
  • Competitive benefits package
  • Bonus opportunities
  • Unlimited vacation/FTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution-sellingconsultative sellingaccount managementstrategic account planningdigital accessibility
Soft Skills
relationship buildingpersuasioncommunicationchange managementengagement