Lendscape

Head of Customer Operations

Lendscape

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Ensure an exceptional in life customer experience by leading the teams that support our software and manage our service for clients.
  • Oversee incident resolution, service delivery management, and customer communications.
  • Act as a key operational leader building strong relationships with customers.
  • Collaborate closely with Engineering and Product to ensure consistent service experience.

Requirements

  • Proven leadership background in customer operations, software support and service delivery within enterprise software/SaaS.
  • Strong expertise in incident management, customer communication, and operational excellence.
  • Experience implementing scalable support processes, SLAs, and ITS aligned practices.
  • Demonstrated ability to lead customer facing teams, driving measurable improvements in service performance.
  • Skilled in managing customer interactions during complex or sensitive service situations with calmness, clarity, and professionalism.
  • Data driven approach to decision-making, with strong analytical and communication skills.
  • Passion for standardisation and product-led customer adoption.
  • Comfortable operating within a matrix structure, maintaining cross-functional influence
Benefits
  • Private medical care and cash plan
  • Flexible working hours
  • Continuous training
  • Cycle scheme and sponsored gym
  • Learning and development
  • Wellness and mindfulness perks
  • Colleague volunteering
  • Life assurance
  • Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementservice delivery managementscalable support processesSLAsITS aligned practicesdata analysis
Soft Skills
leadershipcustomer communicationoperational excellencecalmnessclarityprofessionalismanalytical skillscross-functional influence