Lendscape

Operations

• Ensure an exceptional in life customer experience by leading the teams that support our software and manage our service for clients.
• Oversee incident resolution, service delivery management, and customer communications.
• Act as a key operational leader building strong relationships with customers.
• Collaborate closely with Engineering and Product to ensure consistent service experience.

Head of Customer Operations

People Operations

• Build credible relationships with leaders, align people initiatives to business objectives, and provide proactive counsel through periods of transformation and growth.
• Drive performance management, succession planning, and talent pipeline conversations. Support hiring managers to build high-calibre teams.
• Manage ER cases end-to-end, disciplinaries, grievances, restructures, and exits, with legal rigour and commercial pragmatism. Stay current on UK and international employment law.
• Partner on org design, restructures, and change management. Use people data and analytics to identify trends, diagnose issues, and inform decisions.
• Champion Lendscape's values through periods of change. Drive engagement survey cycles, action planning, and leader accountability.

Head of Customer Operations

People Partner