Director, Product Management – Operations
LendingClub
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • Utah • United States
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Salary
💰 $180,000 - $245,000 per year
Job Level
About the role
- Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
- Translate operational pain points and business goals into an outcome driven roadmap grounded in impact
- Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy
- Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
- Validate solutions using research, prototyping, data, and experimentation
- Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.)
- Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
- Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
- Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability
- Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability
- Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders.
Requirements
- 10+ years of product management experience, including senior leadership roles
- Bachelor’s degree in a related field; or equivalent work experience
- Experience building or leading internal tools, operational platforms, or contact center technologies (preferred)
- Proven track record improving operational velocity, consistency, or service quality through product innovation
- Strong product judgement and ability to operate in regulated environments
- Demonstrated ability to influence senior stakeholders and drive clarity in complex, cross-functional spaces
- Skilled at balancing user needs, business goals, technical realities, and risk constraints
- Comfortable making decisions with incomplete information, guided by data and structured learning
- Exceptional communication skills with the ability to drive alignment across teams and levels.
Benefits
- Medical, dental and vision plans for employees and their families
- 401(k) match
- Health and wellness programs
- Flexible time off policies for salaried employees
- Up to 16 weeks paid parental leave
- Long-term awards (equity)
- Annual bonuses based on company performance, employee performance and eligible earnings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementoperational platformscontact center technologiesdata analysisprototypingroadmap developmentsuccess metricsoperational performanceproduct innovationuser experience
Soft Skills
leadershipcommunicationinfluencedecision makingcross-functional collaborationcuriosityaccountabilitystrategic thinkingproblem solvingstakeholder management
Certifications
Bachelor’s degree