Fraud and Disputes Manager – Cards
Lendable
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Lead a dedicated team responsible for managing fraud and disputes related to credit card products.
- Investigate customer claims concerning unauthorized transactions, account takeover fraud, and scams.
- Resolve consumer dispute claims, investigating Section 75 claims, and processing Mastercard chargebacks.
- Provide expert guidance on complex cases and ensure regulatory compliance.
- Drive operational enhancements and efficiencies through broad business collaboration and process improvements.
Requirements
- In-depth knowledge of credit card fraud typologies, disputes, and chargebacks.
- Familiarity with industry-standard approaches to credit card fraud and disputes.
- Proven experience leading teams, preferably within a fraud or disputes context.
- Experience in implementing new fraud or disputes processes.
Benefits
- Best-in-class compensation, including equity
- Work from home every Monday and Friday if you wish
- Fully stocked kitchen with breakfast, lunch, snacks, and drinks
- Coverage for private health insurance
- Equal-opportunity employer promoting inclusivity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit card frauddisputeschargebacksinvestigating claimsregulatory complianceprocess improvements
Soft Skills
leadershipteam managementproblem-solvingcommunicationcollaboration