Lendable

Customer Operations Executive

Lendable

full-time

Posted on:

Location Type: Hybrid

Location: Chatham • United Kingdom

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Salary

💰 £27,000 - £32,000 per year

Job Level

Junior

About the role

  • Undertake customer queries via telephony, email, and live chat.
  • Ensure customer contact is conducted to the highest standard.
  • Ensure process and policy adherence.
  • Interact directly with customers to ensure first-contact resolution.
  • Identify opportunities for product and process improvement.
  • Escalate risks which may impact good customer outcomes.
  • Meeting defined individual and team performance targets.

Requirements

  • Minimum 6 months Customer Service experience preferable.
  • Previous Loans, Cards, and Motor experience are desirable.
  • Contact centre, financial services experience desirable.
  • Previous experience of working in a customer contact/facing role essential.
Benefits
  • Best-in-class compensation, including equity.
  • Fully stocked kitchen with breakfast, lunch, snacks, and drinks.
  • Private health insurance coverage.
  • Opportunities for personal and professional development.
  • Work from home every Monday and Friday.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationfirst-contact resolutionprocess improvementrisk escalationperformance targets