Len The Plumber Heating & Air

Procurement

• Execute sourcing of materials to meet cost, timing, and quality objectives.
• Partner with business unit leaders and provide excellent service in support of company goals.
• Maintenance of vendor price lists and preferred supplier relationships.
• Vendor price alignment with company profit target.
• Prepare purchase orders by verifying specifications and prices; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Verify purchase orders by comparing items requested to take-off sheets; clarifying unclear items; and recommending alternatives.
• Verify vendor acknowledgements and ensure timely delivery.
• Maintain good and positive working relationships with distributors, suppliers, and internal departments.
• Collaborate with other departments to resolve quantity, quality, and supply issues in a timely and efficient manner.
• Review and resolve back orders, warranty parts, and returns.

Purchasing Agent – HVAC, Plumbing

Customer Support

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

Customer Service Representative

• Execute sourcing of materials to meet cost, timing and quality objectives.
• Partner with business unit leaders and provide excellent service in support of company goals.
• Maintenance of vendor price lists and preferred supplier relationships
• Vendor price alignment with companys profit target
• Prepare purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Verify purchase orders by comparing items requested to take-off sheets; clarifying unclear items; and recommending alternatives.
• Verify vendor acknowledgements and ensure timely delivery.
• Maintain good and positive working relationships with distributors, suppliers, and internal departments.
• Collaborate with other departments to resolve quantity, quality, and supply issues in a timely and efficient manner.
• Review and resolve back orders, warranty parts and returns.

Risk

• Develops and executes strategies to resolve claims and related litigation across Workers Compensation, Protection & Indemnity (P&I/Marine), Automobile Liability, Commercial Property, and General Liability.
• Partners closely with HR, Finance, Safety, Operations, TPAs, brokers, legal counsel, and other external partners to review, investigate, and evaluate potential liabilities and damages.
• Leads the assessment, monitoring, and management of insurable operational risks, identify loss drivers, and report trends to reduce claim frequency and severity.
• Establishes claims processes and systems that deliver a consistent, high-quality experience for internal teams and external stakeholders.

Purchasing Agent – HVAC, Plumbing

Customer Service Representative

Purchasing Agent – HVAC, Plumbing

Purchasing Agent – HVAC, Plumbing

Purchasing Agent – HVAC, Plumbing

Risk & Claims Manager