Len The Plumber Heating & Air

Customer Service Representative

Len The Plumber Heating & Air

full-time

Posted on:

Location Type: Office

Location: Albuquerque • New Mexico • 🇺🇸 United States

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Salary

💰 $17 - $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Handle high-volume inbound calls with professionalism and accuracy
  • Convert inbound inquiries into scheduled, revenue-generating service appointments
  • Make outbound calls to schedule, confirm, and follow up on appointments
  • Resolve customer concerns while maintaining composure and professionalism
  • Enter and manage data accurately within our CRM system
  • Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
  • Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
  • Participate in training sessions and remain informed on service updates, offerings, and procedures

Requirements

  • Excellent verbal and written communication skills
  • Positive, professional, and friendly demeanor
  • Strong problem-solving and multitasking abilities
  • Self-motivated, organized, and team-oriented
  • High school diploma or equivalent (Associates or higher a plus)
Benefits
  • Competitive hourly pay + weekly pay
  • Incentive opportunities
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) & Paid Holidays
  • Company-Paid Life Insurance
  • Short-Term & Long-Term Disability
  • Employee Assistance Program (EAP)
  • Opportunities for advancement in a company that promotes from within

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM managementdata entryappointment scheduling
Soft skills
verbal communicationwritten communicationproblem-solvingmultitaskingself-motivatedorganizedteam-orientedprofessionalismcustomer service
Certifications
high school diplomaAssociates degree