Lemonjuice Capital & Solutions

Resort Assistant Manager

Lemonjuice Capital & Solutions

full-time

Posted on:

Location Type: Office

Location: Stowe • Vermont • United States

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Salary

💰 $25 per hour

About the role

  • Works under the direction of the Regional Manager in the management and optimization of overall resort operations.
  • Assists all departments daily and directly oversees all assigned departments.
  • Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secures payment; activate/reissue room keys.
  • Ensures rates match established parameter, document exceptions.
  • Communicates to appropriate staff when guests are waiting for an available room.
  • Files guest paperwork or documentation.
  • Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • Reports accidents, injuries, and unsafe work conditions to the Regional Manager and complete safety training and certifications.
  • Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Requirements

  • High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
  • Associate degree, Vocational School Degree or Business Certification.
  • HOA board meetings and timeshare experience preferred.
  • Must possess professional demeanor with the ability to resolve customer complaints and staff issues in a positive manner.
  • Must possess flexible leadership style to accept, manage and execute changes in daily routine with competing priorities.
  • Must possess strong computer skills, Microsoft Office programs, email, and reservation software.
  • Ideal candidate will thrive in a fast-paced environment while completing multiple tasks simultaneously.
  • Advanced computer skills and aptitude for software systems.
  • Strong customer service orientation and skills.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
guest check-inguest check-outroom assignmentsroom change requestspayment processingsafety training
Soft Skills
professional demeanorcustomer complaint resolutionflexible leadershipability to manage competing prioritiesstrong customer service orientation
Certifications
high school diplomaG.E.D.Associate degreeVocational School DegreeBusiness Certification