LemFi

Customer Support

• Provide timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy.
• Escalate insights and challenges effectively, sharing both positive outcomes and customer issues through the right internal channels while navigating multiple tools and platforms.
• Collaborate closely with the wider team to continuously improve the quality of our service and ensure a seamless customer experience.
• Participate actively in weekly team meetings, sharing feedback and helping implement improvements based on real customer interactions.
• Identify trends and recurring patterns in customer inquiries, proactively recommending improvements to processes, product features, or customer education materials.

Customer Support Associate

Chief Marketing Officer

• Take full ownership of paid acquisition campaigns across Meta, TikTok, and other relevant paid channels
• Manage campaign planning, audience strategy, budget allocation, optimisation, and scaling
• Identify new acquisition opportunities — channels, audiences, formats — to accelerate growth
• Support broader global acquisition across Google App Campaigns (UAC/GAC), Apple Search Ads (ASA), DSPs, and emerging channels where needed
• Collaborate closely with Product, Data, Brand, CRM, and Creative teams to drive growth aligned with key business objectives
• Own the creative roadmap for your campaigns, maintaining a continuous pipeline of fresh, high-performing assets
• Partner with in-house creative teams, regional growth members, and external creators to deliver content that is locally relevant and culturally resonant
• Monitor acquisition performance across paid channels and optimise toward CAC and other key efficiency targets
• Build and execute structured testing plans across audiences, bidding strategies, creatives, landing experiences, and acquisition channels
• Stay ahead of industry trends, platform updates, privacy changes, and emerging growth tactics

Customer Support Associate

Performance Marketing Executive