Customer Support Associate

LemFi

Customer Support Associate ensuring smooth and high-quality support for customers at LemFi. Handling inquiries with accuracy and empathy in the financial services sector.

Posted 6/25/2026full-timeLagos • 🇳🇬 NigeriaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy.
Escalate insights and challenges effectively, sharing both positive outcomes and customer issues through the right internal channels while navigating multiple tools and platforms.
Collaborate closely with the wider team to continuously improve the quality of our service and ensure a seamless customer experience.
Participate actively in weekly team meetings, sharing feedback and helping implement improvements based on real customer interactions.
Identify trends and recurring patterns in customer inquiries, proactively recommending improvements to processes, product features, or customer education materials.

Requirements

What you’ll need

You have a solid academic foundation, ideally with tertiary education in marketing, communications, business management, or a related field.
You bring 2+ years of hands-on experience in customer service or a similar support role, where you’ve learned how to navigate customer needs with patience, clarity, and professionalism.
Experience in Fintech or Financial Services is a strong plus — you’re familiar with fast-paced, high-trust environments and understand the importance of accuracy and compliance.
You’re comfortable working with modern tools, including Google Workspace and CRM platforms, and you pick up new systems quickly.
Your strengths include excellent communication, empathy, problem-solving, and collaboration, and you’re the kind of person who brings positive energy to cross-functional teamwork.
You’re self-driven and reliable, able to work independently, prioritize effectively, and deliver high-quality work across multiple tasks and deadlines without needing constant supervision.

Benefits

Comp & perks

Diversity & Inclusion at LemFi
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetroubleshootingprocess improvementcustomer education

Soft Skills

communicationempathyproblem-solvingcollaborationself-drivenreliableprioritizationprofessionalism