Leidos

Business Operations

• Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with program objectives and stakeholder needs.
• Coordinate and support stakeholder engagement activities, including planning, scheduling, and execution of engagement sessions.
• Assist in managing customer relationships, capturing feedback, tracking engagement history, and identifying opportunities for improvement.
• Ensure execution of customer agreements remains compliant with established standards and contractual requirements.
• Support service portfolio and service catalog management, including tracking available services, capabilities, and adoption metrics.
• Assist in executing customer use case intake and solutioning processes, ensuring accurate capture of requirements and alignment to platform capabilities.
• Collect, analyze, and report on customer and user analytics, including usage patterns, satisfaction, and performance metrics.
• Support development and maintenance of customer success metrics, dashboards, and reports.
• Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.
• Assist in development of communications materials, including briefings, reports, and outreach content supporting customer engagement.
• Support execution of training and enablement activities, including coordination of materials and user support resources.
• Track and report on risks, issues, and dependencies related to customer success operations.
• Contribute to continuous improvement of customer success processes, tools, and methodologies.
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.

Senior Business Operations Specialist

DevOps Engineer

• Provide subject matter expertise in cloud operations across AWS, Azure, or GCP environments supporting WDP services
• Design and optimize cloud infrastructure architectures to ensure scalability, resilience, and performance
• Lead implementation and enhancement of Infrastructure-as-Code (IaC) and automation frameworks for cloud provisioning and configuration
• Oversee and improve DevSecOps pipelines supporting software lifecycle activities including integration, testing, and deployment
• Provide operational system administration and deployment support across AWS, Microsoft Azure, Google Cloud, Oracle Cloud, and private cloud platforms
• Monitor and optimize system performance, availability, and reliability across multi-enclave cloud environments
• Lead troubleshooting and resolution of complex infrastructure and operational issues

SME Cloud Operations Engineer

• Manage all financial responsibilities for a Leidos focus program with total contract value over $2B and annual revenue north of $200M.
• Ensure accurate and timely financial reporting, forecasting (net bookings, revenue, OI/fee and cash), and effectively managing financial risks and opportunities.
• Collaborate with program team and across Leidos functions to maintain Budget/EAC in compliance with contract and internal/external policies.
• Make recommendations to senior leadership for making critical business decisions.
• Proposal involvement (pricing and cost volume leadership) and building internal and external relationships to grow the program and achieve strategic goals.
• Continuously drive reporting process and system enhancements to increase speed, consistency and accuracy of KPI reporting.
• Team development including employee career development (mentoring, training, skills development) and talent management (recruitment and retention).

Senior Manager, Finance and Business Operations

Network Operations

• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
• Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
• Review technical deliverables for correctness, completeness, and adherence to user and design standards.
• Provide technical mentorship, performance oversight, and escalation support for network operations staff.
• Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
• Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
• Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
• Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
• Provide technical leadership for integration and testing of complex, large-scale network solutions.
• Validate readiness of network changes, upgrades, and implementations before production deployment.
• Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.
• Support controlled change execution with minimal operational disruption and strong technical governance.
• Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.
• Support high-priority incident communications and cross-team technical bridge coordination.
• Analyze recurring operational issues and drive corrective actions to improve service quality and stability.
• Track operational outcomes and align team performance with contract reporting and service-level objectives.

Network Operations Manager

Analyst

• Serve as the first line of technical support for users, performing initial triage and resolving routine issues
• Provide technical support for user issues including account access, system functionality, and platform services
• Resolve Tier 1 and Tier 2 service desk tickets, including troubleshooting and issue diagnosis
• Support intake, categorization, routing, and tracking of service desk requests across WDP environments
• Troubleshoot issues related to user access, system performance, and platform tools
• Coordinate escalation of complex issues to Tier 3 support and engineering teams
• Ensure compliance with SLAs, KPPs, and service desk performance metrics
• Support onboarding, account management, and access provisioning activities
• Contribute to development and maintenance of knowledge base content, SOPs, and FAQs
• Monitor service desk trends and identify opportunities for process improvement
• Support automation and optimization of service desk workflows where applicable
• Collaborate with engineering, data, and platform teams to support issue resolution and system improvements
• Provide reporting on service desk activity, incidents, and performance metrics
• Support automation of service desk processes, including use of AI-enabled tools and workflow automation
• Provide reporting and analysis on service desk performance, incidents, and user trends
• Support onboarding, access management, and troubleshooting for users across multiple security environments

Senior Service Desk Analyst – Tier 1

Project Manager

• Lead multiple complex projects and teams across the full project lifecycle
• Integrate and align cross-functional team activities within a matrixed organization
• Collaborate with functional areas to ensure an integrated project approach
• Manage facilities maintenance and construction projects from proposal development through closeout
• Implement a comprehensive risk management approach
• Execute Control Account Manager (CAM) responsibilities
• Manage subcontractor engagement
• Develop, maintain, and manage integrated project schedules

Facilities and Construction Project Manager

Cloud Engineer

• Design, implement, and manage cloud infrastructure solutions in Microsoft Azure and AWS
• Ensure scalability, resiliency, and high availability through proactive performance tuning, capacity planning, and operational optimization
• Partner with operations teams to monitor production services, resolve incidents, and improve reliability across cloud platforms
• Lead migration of workloads from legacy/on-premises platforms to modern cloud and hybrid architectures
• Provide technical guidance and mentorship to junior engineers and cross-functional infrastructure teams

Senior Cloud Engineer

Engineer

• Execute both substation physical and P&C projects
• Perform quality control checks on designs
• Read and design substation drawings
• Create and check bill of materials
• Complete project lifecycle support from scoping to final design

Lead Substation Project Engineer

Frontend Engineer

• Develop client-facing website and forms utilizing PowerApps Portal
• Maintain application baseline in 3 environments (Dev/Stage/PROD)
• Work with the Enterprise Architecture team for process modelling
• Capture data requirements for process models
• Participate in Scrum ceremonies and assist Business Analyst with requirements

Powerapp/Angular Developer

Systems Engineer

• Lead and manage the messaging support team, including staffing alignment, workload planning, and daily operational oversight.
• Oversee end-to-end messaging services to ensure stable, secure, and high-availability operations for SEC users.
• Assign projects and operational tasks, track execution, and oversee timely completion of administrative and support activities.
• Coordinate with service desk, enterprise operations, and infrastructure teams to maintain consistent ticket handling and escalation flow.
• Design enterprise messaging architecture and implement approved enhancements that improve scalability, resilience, and maintainability.
• Act as senior technical escalation point for high-impact and complex messaging incidents.
• Ensure messaging services are configured and operated in accordance with federal security, privacy, and SEC policy requirements.

Messaging Systems Engineer

Architect

• Tackle new and evolving ship design and integration engineering challenges by applying naval architecture principles, techniques, calculations, procedures, and criteria.
• Cover the full range of ship design phases from conceptual design through detail design, and post-delivery support.
• Support the continued maturation of ship design solutions across all phases of design.

Senior Naval Architect

• tackle new and evolving ship design and integration engineering challenges by applying naval architecture principles, techniques, calculations, procedures, and criteria
• cover the full range of ship design phases from conceptual design through detail design, and post-delivery support
• support the continued maturation of ship design solutions across all phases of design
• Hydrostatics (weight estimates, intact/damage stability assessments)
• Hydrodynamics (hull design, resistance predictions, seakeeping assessments)
• Arrangements (general arrangements, compartment outfitting, aviation integration, topside integration)
• Overall ship design integration
• Requirement’s development
• Executing naval architecture analyses
• Working with multi discipline teams to lead overall ship development and design integration
• Leading and successfully executing trade studies and requirements development
• Preparing and presenting technical reports and engineering documentation
• Proactively interfacing with customers and other stakeholders to discuss design progress

Naval Architect

Solutions Engineer

• Define and design end-to-end solution architectures integrating applications, data platforms, cloud infrastructure, and cybersecurity controls.
• Lead development of technical solution strategies aligned with WDP architecture, mission objectives, and enterprise standards.
• Ensure interoperability and integration across systems, services, and environments spanning multiple security enclaves.
• Guide implementation of solutions within DevSecOps pipelines , ensuring alignment with CI/CD, testing, and deployment processes.
• Collaborate with engineering, data, AI/ML, cybersecurity, and operations teams to deliver integrated capabilities.
• Evaluate and integrate commercial, open-source, and Government technologies into the WDP ecosystem.
• Ensure solutions comply with NIST SP 800-53, RMF, STIGs, and Zero Trust architecture principles.
• Conduct architecture reviews, trade studies, and technical assessments to inform design decisions.
• Identify and resolve complex system integration and performance challenges.
• Define standards for scalability, reliability, and performance across solution implementations.
• Develop and maintain architecture documentation, solution designs, and technical roadmaps.
• Provide technical leadership and mentorship across engineering teams without formal supervisory authority.
• Translate mission requirements into secure, scalable technical designs and implementation roadmaps aligned to PI milestones.
• Drive cross-team integration to improve automation, standardization, performance, and scalability of enterprise solutions.
• Partner with program leadership, Government stakeholders, and cross-functional teams to define and execute technical strategy.
• Embed DevSecOps practices and secure CI/CD pipelines into enterprise architecture.
• Resolve highly complex, multi-domain technical challenges impacting system performance, scalability, and mission outcomes.
• Provide executive-level technical briefings to senior Government stakeholders.
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives.

SME Solution Architect

• Collect and organize shipbuilding artifacts and design information from stakeholders related to design decisions
• Create, maintain, and manage Cameo Systems Modeler models
• Develop presentation materials to communicate model status, metrics, and program updates
• Collaborate with MBSE architects, systems engineers, and cross-functional stakeholders
• Support systems engineering activities throughout the design and integration lifecycle

Junior Model Based Systems Engineer

Operations

• Provide senior technical and operational leadership for EOC services under the SEC IT support contract
• Serve as the primary focal point for enterprise operations concerns
• Lead end-to-end incident response activities
• Maintain and improve EOC SOPs, runbooks, and escalation procedures
• Oversee monitoring and operational visibility functions
• Drive service improvement through recurring operational reviews and performance reporting