Field Service Engineer
Leidos
full-time
Posted on:
Location Type: Office
Location: Madaba • Jordan
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About the role
- The Field Service Engineer/Technician (FSE/FST) must be a self-starter who is team oriented and focused on delivering the highest level of service excellence to Leidos customers.
- The FST is responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.
- Will assist in install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems.
- Follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software.
- Daily inspection: keeping curtains clean, removing bag tags and stickers.
- Perform non-invasive actions to bring machine to ready state in the event there is a fault the operator is unable to clear.
- Replace minor components that do not require opening a system such as replacement of bulbs.
- Assist with OTK issues.
- Remove bag jams contained within Leidos equipment only.
- Work with operators on login and other operator related issues.
- Escalate unresolved issues that require remedial maintenance immediately to Leidos Field Service Engineers.
- Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.
- Report designated Quality issues (CAR) using Leidos Quality system.
- Prepare RMA repairable/returnable parts for shipment and return to identified defective location.
- Complete all RMA paperwork and reporting requirements.
- Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB’s.
- Comply with use of Personal Protective Equipment (PPE) where and when applicable.
- Apply Lock Out – Tag Out (LOTO), following safe lifting practices and same day reporting of any accidents, near misses and unsafe conditions.
- Maintain tools and test equipment properly.
- Participate in on-going product training and maintain all necessary certifications.
- Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability.
- Perform other tasks, duties and assignments as required.
Requirements
- A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
- At least 3 years prior relevant field service experience, preferably in an integrated systems technologies environment.
- Prior experience in x-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
- Experience maintaining and supporting large, complex, electromechanical systems.
- Computer experience is required.
- Linux and Unix is preferable.
- Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
- Must have good customer skills and the ability to work under pressure.
- Must be self-starter, work well without supervision, and accept responsibility.
- Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
- Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
- Maintain professional appearance as prescribed by the Company.
- Must be able to travel both domestic and international locations.
- Must work well without supervision and accept responsibility for timely completion of assigned work.
- The candidate must be able to lift/carry a minimum of 25 kgs.
- The candidate must be able to push/pull 90kgs.
- Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
- Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electronic systemselectromechanical systemsX-ray technologycomputed tomographytest equipmentLinuxUnixDVMoscilloscopepreventive maintenance
Soft Skills
customer serviceself-starteradaptabilityability to work under pressureresponsibilityteam orientedcommunicationproblem-solvingtime managementattention to detail
Certifications
degree in electronics technologydegree in mechanical engineeringdegree in electrical engineeringmilitary trainingcertified aircraft maintenance