Perform technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites.
Handle complex products and/or problems and may provide technical guidance to lower-level technicians.
Develop and maintain relationships and favourable contacts with all airports in region.
Ensure customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.
Install, calibrate, maintain, test, troubleshoot, and repair x-ray and CT based security systems of a highly complex nature.
Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
Ensure response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.
Ensure accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.
Record clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
Ensure maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.

Requirements

Excellent customer interface, presentation and communication skills, both verbal and written are required.
Knowledge of complex digital and analog circuitry is required, Linux a plus.
Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight.
Ability to perform multiple activities simultaneously and independently.
Microsoft 365 Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems.
Previous experience in Security and Detection Systems Aviation.
Knowledge of complex digital and analog circuitry is required.
Knowledge of complex mechanical systems, familiarity with test equipment.
Solid experience of working successfully within a field service environment within a directly applicable industry.
Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingmaintenanceinstallationcalibrationrepairdigital circuitryanalog circuitrymechanical systemsx-ray technology

Soft Skills

customer interfacepresentation skillscommunication skillsteam playerability to prioritizework under pressureindependencemultitasking