Field Service Support Engineer 2 – 2nd Shift
Intuitive
Technical Support Specialist
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Ray
About the role
- Primary Interface to Product Support
- Escalation path from Field Service
- First level response to CBP customer within 1 hour per contractual SLA
- Provides assistance to Field Service technicians via phone support when needed
- This will include part number look up and troubleshooting
- Supports products in the Americas (North, Central and South America along with the Caribbean)
- Support Field Service Teams to help achieve SLA Requirements
- Help drive continuous improvements to optimize system performance
- Responsible for Critical Part reviews and approvals for spare part orders from Field Service.
- Proactively provide input to Product Support for Documentation Updates and Equipment improvements.
- Assesses Product/Equipment performance based on advanced diagnostic techniques, experience & support data.
- Properly documents all troubleshooting recommendations/actions in our CRM System in a timely basis.
- Maintains clear and concise business communication proficiency, both oral and written.
- Overtime and work hours other than Monday-Friday are required.
- Must be able to be a part of an On Call Support Rotation for after-hours, weekend and holidays.
- Work well with peers from various backgrounds to build effective work relationships.
- May provide Operator and Technical Training to internal and external customers as required.
Requirements
- Current U.S. Citizen with valid U.S. Passport in hand by hire date.
- AS degree or graduate of technical school or military training in electronics field or equivalent experience
- 4+ years’ experience in field service environments
- Must pass criminal background check, drug test and extensive credit check.
- Physically able to get into narrow spaces, climb ladders / stairs, and carry 50+ lbs. without assistance.
- Must have a valid U.S. Driver’s License with Real ID.
- Excellent customer service skills required.
- Computer networking knowledge.
- Employment dependent on TSA eQIP Clearance and able to maintain this clearance while employed at Leidos.
- Working knowledge of Trace ETD technology
- Working knowledge of X-ray and/or CT technologies
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnostic techniquescomputer networkingTrace ETD technologyX-ray technologyCT technologyspare part order managementdocumentation updatesequipment performance assessmentfield service experience
Soft skills
customer servicebusiness communicationteam collaborationrelationship buildingtrainingproblem-solvingproactive communicationadaptabilitytime managementattention to detail
Certifications
AS degree in electronicsmilitary training in electronicsTSA eQIP Clearancevalid U.S. Driver’s LicenseReal ID
