Field Service Support Engineer 2 – 2nd Shift
Intuitive
Senior Application Support Analyst
HealthAxis Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SQLTableau
About the role
- Lead engaging product demonstrations and solution presentations for prospective and new customers.
- Collaborate with clients to gather and analyze business and functional requirements.
- Design and document requirements to configure the SaaS application to support customer-specific workflows for claims, authorizations, eligibility, and member management.
- Support customer onboarding, testing, and go-live activities.
- Work with interoperability teams to establish data integrations via APIs, HL7/FHIR, or X12 transactions.
- Troubleshoot configuration, data, and performance issues, providing resolution and documentation.
- Develop and maintain solution documentation, configuration guides, and client-specific reference materials.
- Partner closely with Product Management, Engineering, and Customer Success teams to ensure a seamless implementation experience.
- Contribute to continuous improvement of solution templates, configuration standards, and onboarding processes.
- Act as a trusted advisor to clients, helping them align system capabilities with operational best practices.
- Perform deep technical tasks related to HealthAxis applications, diagnostic/fix skills.
- Diagnose and troubleshoot technical issues, including account setup, configuration, & on-going support.
- Build knowledgebase by managing the creation of documentation that describes technical solutions.
- SLA Management and Enforcement with consistent delivery of excellent customer service.
- Validate interface transmissions and the execution of various batch processes.
- Research and identify solutions to software issues, utilizing internal and external resources.
- Provide prompt and accurate feedback to customers.
- Maintain a current level of knowledge and expertise on supported HealthAxis systems.
Requirements
- A minimum of 5 years' experience as a technical support, software engineering, application support or solutions analyst in a healthcare IT or BPO services organization.
- Strong knowledge of healthcare payer operations — claims, authorizations, eligibility, utilization management, or TPA processes.
- Familiarity with Medicare and Medicaid program rules and CMS requirements.
- Experience configuring or supporting SaaS applications in healthcare or a similar enterprise environment.
- Understanding of data integration and interoperability (REST APIs, HL7/FHIR, X12, ODBC/JDBC).
- Ability to translate business workflows into technical configuration requirements.
- Competence in data analysis and SQL or reporting tools (Power BI, Tableau, etc.).
- Excellent written, verbal, and presentation communication skills.
- Experience supporting software implementations or onboarding projects.
- Ability to manage multiple customers, priorities, and timelines simultaneously.
- Strong problem-solving, critical thinking, and documentation skills.
Benefits
- HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities.
- We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS application configurationdata integrationinteroperabilityAPIsHL7FHIRX12SQLPower BITableau
Soft skills
communication skillsproblem-solvingcritical thinkingdocumentation skillscustomer servicecollaborationtime managementpresentation skillsanalytical skillsadaptability