Lehigh Valley Health Network

Director

• Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives.
• Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance.
• Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability.
• Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities.
• Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise.
• Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions.
• Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency.
• Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams.
• Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution.
• Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines.
• Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the physician enterprise.
• Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success.

Director, Integration and Improvement – Physician Enterprise

Call Center Representative

• Provides incoming call handling for hospital sites and emergency lines
• Responsible for answering incoming calls, transferring calls appropriately, and administrative duties
• Issues critical alerts and codes based on requests from clinical and operational departments
• Assists with maintaining call center team schedules and keeping physician on call schedules updated

Senior Call Center Representative

Analyst

• Provides guidance and training to EMR Analysts
• Ensures written and verbal requests for release of information are responded to accurately and timely
• Monitors staff schedules, productivity, and workflow
• Serves as a liaison to the Network HIM Release of Information Manager
• Coaches HIM EMR Analysts to achieve higher performance levels

Director, Integration and Improvement – Physician Enterprise

Senior Call Center Representative

Senior EMR Analyst – Release of Information