Senior Call Center Representative

Lehigh Valley Health Network

. Provides incoming call handling for hospital sites and emergency lines .

Posted 5/15/2026full-timeAllentown • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provides incoming call handling for hospital sites and emergency lines
Responsible for answering incoming calls, transferring calls appropriately, and administrative duties
Issues critical alerts and codes based on requests from clinical and operational departments
Assists with maintaining call center team schedules and keeping physician on call schedules updated

Requirements

What you’ll need

High School Diploma/GED
3 years within a high-paced call center environment
1 year customer service experience
Ability to maintain effective interpersonal relationships
Excellent communication skills both written and verbal
Strong customer service orientation
Effectively deals with multiple and changing priorities
Team Leadership

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal relationshipscommunication skillscustomer service orientationteam leadershipability to handle multiple prioritiesability to deal with changing priorities

Certifications

High School DiplomaGED