Support Engineer

• Supports and maintains applications to serve business needs and participates in the full development lifecycle for team applications and projects
• Solves technical or organizational problems utilizing applications, and knowledge in area(s) of specialization
• Assists the business in determining the best technical solutions for issues/processes and how they can/should be integrated with other business and technical systems/processes
• Develops detailed business work plans for analysis, testing system upgrades, modifications, and enhancements
• Assists with the configuration, implementation and maintenance of the technical requirements for the current development, staging and production environments
• Analyzes work processes, feasibility of small to medium project requests, and troubleshoots operational problems
• Creates simple and effective specifications and related documentation as assigned or implicitly required
• Evaluates, plans and executes thorough and complete test scenarios and plans
• Assists in developing technology standards
• Estimates resources required for task completion
• Completes tasks by due dates or documents variances and alerts management

Application Development & Support Analyst

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Systems Support Analyst I

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Technical Support Representative

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