Care Continuum Partner, Medical Assistant
Lehigh Valley Health Network
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
- Conducts associated workflows for care gap closures, referral and medication authorizations.
- Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs.
- Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
- Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
- Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
- Supports the intake for annual well visits.
- Manages visit prior authorizations and referral appointments.
- Supports empanelment for assigned practices.
- Functions as a virtual care concierge partner offering assistance and guidance as appropriate.
Requirements
- Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant
- 2 years experience interacting with patients and performing identified core functions of a MA.
- 3 years experience working within a complex health system environment or related field.
- High degree of accuracy and attention to detail.
- Ability to handle numerous tasks at the same time.
- Superior customer service skills.
- Working knowledge of basic computer functionality.
- Effective and professional written and verbal communication.
- Ability to maintain strict confidentiality.
- Critical thinking skills and solution focused approach.
Benefits
- Health insurance
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medical Assistantpatient outreachcare gap closuresreferral authorizationsmedication authorizationsvirtual appointment facilitationtelehealthpatient educationintake managementempanelment
Soft Skills
attention to detailcustomer servicecommunicationconfidentialitycritical thinkingmultitaskingproblem-solvingprofessionalisminterpersonal skillssolution-focused approach
Certifications
Technical School Diploma as a Medical AssistantSpecialized Diploma as a Medical Assistant