Senior Consultant
Legion
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Job Level
Tech Stack
About the role
- Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
- Manage multiple concurrent enterprise projects, leading all implementation project phases
- Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
- Configure Legion products according to the solution blueprint
- Provide configuration reviews and configuration knowledge transfers to the customer
- Assist customers with software testing along with roll-out activities such as data loads and system initialization
- Deliver live customer training for areas such as training the trainer for administrators and store managers
- Lead and facilitate discussions and workshops with the customer
- Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
- Define, manage, and deliver on customer expectations throughout the implementation process
- Work with teams within Legion to ensure implementation timelines and support SLAs are met
- Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
- Be familiar with compliance and labor laws and how they impact customers
- Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
Requirements
- 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Bachelor's degree or equivalent experience
- Highly motivated, enthusiastic team player, driven by delighting customers
- Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
- Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
- Monthly Phone / Internet Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Agilecloud delivery solutionssoftware testingconfiguration managementdata loadssystem initializationcustomer trainingimplementation project phasessolution blueprintWorkforce Management solutions
Soft Skills
customer successrelationship buildingnegotiationdiplomacyorganizational skillscommunicationsituational presencetrustethicsjudgment
Certifications
Bachelor's degree