Legion

Support Engineer

• Troubleshoot complex issues and determine if an escalation to engineering is needed
• Identify severity/impact of reported issues and further escalate as necessary
• Work directly with the engineering team via Zoom call for critical issues
• Troubleshoot and resolve integration issues with third-party systems
• On-call rotation for after-hours support
• Communicate directly with customers via Zendesk and Zoom
• Document troubleshooting steps and escalate with detail
• Become an expert on Legion product configurations
• Support technical issues across iOS, Android, and Windows systems
• Create knowledge base documentation for common issues
• Identify support trends and provide feedback to Engineering

Technical Support Engineer