Technical Account Manager – TAM

Legion

Technical Account Manager supporting customers in Bangalore or Pune. Collaborating with System Administrators to enhance platform use and maximizing efficiency.

Posted 7/21/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management, focusing on customer engagement, system optimization, and feature adoption. Proficient in managing complex technical issues and facilitating communication between customers and internal teams.

Highest-signal resume keywords

Technical Account ManagementIntegration PlatformsRoot Cause Diagnostic CapabilitiesInterpersonal Communication SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationTechnical ConsultationProblem AssessmentFeature AdoptionSupport Ticket Management

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsListening Skills

Tools & Technologies

WorkatoDell BoomiJitterbitSnapLogic

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Workforce Management SolutionsCustomer SupportBusiness ProcessesWorkflow Optimization

About the role

Key responsibilities & impact

Serve as the dedicated technical resource for assigned customer accounts
Partner with customer System Administrators to understand business processes, workflows, and system configurations
Maintain deep familiarity with each customer’s environment, priorities, and use cases
Act as a product expert, providing guidance, best practices, and technical consultation
Translate customer business needs into system configuration and optimization recommendations
Support customers in understanding platform capabilities, limitations, and tradeoffs
Provide oversight and coordination for customer support tickets
Own or directly manage highly technical or complex issues as needed
Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
Analyze support trends and proactively address recurring issues
Ensure customers are prepared for and leveraging new product features
Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
Partner with customers to drive feature adoption aligned to their business goals
Run a regular cadence of customer meetings to review:
Open workstreams and initiatives
Support ticket status and analysis
New questions and technical needs
Open and prioritized issues
Action items and next steps
Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
Advocate for customer needs internally and provide feedback to Product and Engineering teams

Requirements

What you’ll need

3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
Experience in managing multiple stakeholders and projects with competing priorities
Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
Bachelor's degree or equivalent experience
Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

Benefits

Comp & perks

Health Benefits
Paid Time Off and Paid Holidays
Parental Leave
Equity
Monthly Wellness Reimbursement
Monthly Lunch at Legion