Customer Support Agent

Legendz

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Handle guest inquiries across multiple channels (chat, email, phone, social)
  • Resolve account, payment, gameplay, and technical issues
  • Explain games, promotions, bonuses, and responsible play practices
  • Support guests through KYC and verification processes
  • Escalate complex or sensitive issues when needed

Requirements

  • Previous experience in iGaming and/or sweepstakes is required
  • Must be currently based in Toronto, Canada
  • Strong written and verbal communication skills
  • Proven ability to multitask and problem-solve in a fast-paced environment
  • Calm, professional, and guest-first mindset
  • Familiarity with online gaming platforms and player support workflows
Benefits
  • Supportive, collaborative team culture
  • Competitive compensation and growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong written communicationstrong verbal communicationmultitaskingproblem-solvingcalm mindsetprofessionalismguest-first mindset