Legatics

Director, Customer Solutions – Success

Legatics

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $120,000 per year

Job Level

Lead

About the role

  • Own the end-to-end customer journey for US customers from pre-sales engagement to expansion.
  • Partner closely with Sales to support late-stage demos with lawyers.
  • Deliver tailored product demonstrations aligned to US law firm workflows.
  • Identify, cultivate, and support law firm champions pre-sale.
  • Own onboarding and rollout planning for US customers.
  • Design and deliver engaging training sessions for different practice areas.
  • Act as the primary day-to-day owner for US customer relationships post-implementation.
  • Drive adoption and expansion by identifying new use cases across firms.
  • Represent Legatics in the US market, attending industry events and networking opportunities.
  • Maintain deep knowledge of the product roadmap and collaborate with Product Marketing.

Requirements

  • Experience working in a large US law firm (as an attorney, paralegal, knowledge manager, legal innovation professional, or similar).
  • Strong understanding of transactional legal workflows and law firm dynamics.
  • Proven ability to build trusted relationships with senior stakeholders, including partners.
  • Excellent communication and presentation skills.
  • Commercial mindset with experience influencing adoption, retention, or expansion outcomes.
  • Comfortable operating independently and owning outcomes in a growing market.
  • Nice to Have: Experience in legal tech, SaaS, or professional services.
  • Nice to Have: Exposure to pre-sales, onboarding, or customer success in a vendor environment.
  • Nice to Have: Experience collaborating closely with sales teams on complex accounts.
Benefits
  • Base salary of $120,000 (depending on experience)
  • 25 days holiday per year (plus public holidays).
  • Early Finish Fridays - on the last Friday of every month, we finish at lunchtime!
  • Pension with NEST.
  • Personal Learning & Development budget.
  • Enhanced parental leave policies so you can spend more time with your family.
  • Lots of opportunities for accelerated professional development and career progression.
  • Work alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups.
  • A warm, genuinely collaborative culture and an awesome team; and
  • Regular socials.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
transactional legal workflowscustomer successpre-sales engagementonboardingproduct demonstrationstraining designrelationship managementadoption strategiesSaaSlegal tech
Soft skills
communicationpresentationrelationship buildinginfluencingindependencecollaborationcommercial mindsetengagementnetworkingproblem-solving