Legacy Service Partners

Operations

• Develop and implement divisional operational strategies aligned with company objectives
• Lead, mentor, and develop Regional Directors, Regional VPs, and flagship brand General Managers
• Own the division budget and ensure all brands within the division meet or exceed financial targets and operational goals
• Work directly with regional and local leadership teams to drive day-to-day execution across multiple locations
• Identify opportunities for revenue growth and develop plans to capitalize on them
• Ensure exceptional customer service standards are maintained consistently across all locations
• Implement and enforce safety protocols and procedures
• Lead the preparation of monthly and quarterly financial and operational reviews for the division

Division Vice President – Operations

Manager

• Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards.
• Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform.
• Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process.
• Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities.
• Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support.
• Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners.
• Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management.
• Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows.
• Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform.
• Provide end-user support related to Model Tenant workflows, configurations, and best practices.
• Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

Division Vice President – Operations

Program & Integrations Manager