Leepfrog Technologies

Project Manager

• Manage implementation tasks for client CourseLeaf projects
• Serve as liaison between internal departments and clients
• Create and maintain project schedules and tasks
• Drive projects to timely completion within development budgets
• Allocate incoming requests, prioritize actions, and monitor team resources
• Partner with Engineering and Consultants to shepherd project defects to resolution
• Collaborate with clients to create User Acceptance Testing plans and guide go-live preparation
• Apply patches tracking configuration and code changes to test and production environments
• Maintain in-depth knowledge of Leepfrog software configuration, customization, and implementation
• Facilitate internal story planning meetings
• Own project administration, including meetings, documentation, notes, and status summaries
• Lead client meetings, manage concerns, mitigate project risk, and communicate with stakeholders
• Identify, develop, and communicate implementation best practices
• Partner with internal teams on initiatives to improve the implementation process
• Perform other duties as assigned

Implementation Specialist

• Plan, coordinate, and conduct the consulting process
• Ensure that the CourseLeaf application is being effectively utilized by first exploring the clients’ unique business and technical requirements; then recommend the most appropriate solution(s) for clients
• Be able to articulate CourseLeaf software capabilities by maintaining an in-depth working knowledge of the software and how it can be configured, customized, and implemented to meet client requirements
• Present/communicate company solutions, products and services to clients that are outside of existing contract scope, and recommend additional products
• Provide potential up-sell to sales representative
• Calculate and predict workload expected to implement certain project specifications
• Troubleshoot issues within the client’s environment during pilot
• Act as a liaison between the client and the implementation team
• Capture and provide detailed documentation to PMs that includes but is not limited to: Client questions and answers; and Client nuances regarding timeline, expectations, and other various process elements

Project Manager

Implementation Consultant