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Implementation Consultant
Leepfrog TechnologiesImplementation Consultant responsible for managing CourseLeaf software at academic institutions. Exploring current processes, presenting solutions, and ensuring client satisfaction through high-quality consulting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consulting processes and effective utilization of CourseLeaf software to meet client needs. Strong ability to communicate solutions, manage client relationships, and document project specifications.
Highest-signal resume keywords
CourseLeaf Software KnowledgeComputer Software Consulting ExperienceSIS and Curriculum Development ExperienceWeb Systems KnowledgeMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consulting Process PlanningClient Requirement AnalysisSolution RecommendationTroubleshootingDocumentation
Soft Skills
CommunicationLiaison SkillsPresentation Skills
Tools & Technologies
CourseLeaf ApplicationWeb-Based Presentation Tools
Industry Keywords
University Registrar ExperienceClient Relationship ManagementProject Specification Calculation
About the role
Key responsibilities & impact- Plan, coordinate, and conduct the consulting process
- Ensure that the CourseLeaf application is being effectively utilized by first exploring the clients’ unique business and technical requirements; then recommend the most appropriate solution(s) for clients
- Be able to articulate CourseLeaf software capabilities by maintaining an in-depth working knowledge of the software and how it can be configured, customized, and implemented to meet client requirements
- Present/communicate company solutions, products and services to clients that are outside of existing contract scope, and recommend additional products
- Provide potential up-sell to sales representative
- Calculate and predict workload expected to implement certain project specifications
- Troubleshoot issues within the client’s environment during pilot
- Act as a liaison between the client and the implementation team
- Capture and provide detailed documentation to PMs that includes but is not limited to: Client questions and answers; and Client nuances regarding timeline, expectations, and other various process elements
Requirements
What you’ll need- Bachelor’s degree preferred
- A minimum of either four years’ experience in computer software consulting role OR four years' experience in a University/College Registrar’s office or equivalent combination of experience
- Above average knowledge of web systems, tools, and applications is required
- Experience with SIS and curriculum development is strongly preferred
- High proficiency with MSOffice and web-based presentation tools a plus
Benefits
Comp & perks- Flexible, team-oriented environment
- Ability to travel up to 50% of the time
- Seasonal spikes of up to 70% travel required