Ledge Lounger

Operations

• Lead the day-to-day and strategic execution of commercial operations
• Build and implement scalable processes and standards
• Own commercial pipeline visibility and operational forecasting
• Partner cross-functionally to manage projects from specification through fulfillment
• Develop fulfillment strategies supporting a seamless customer experience
• Evaluate current workflows and identify process improvement opportunities

Director of Commercial Operations

Analyst

• Own and maintain the company demand forecast within ERP and planning systems, ensuring accuracy and data integrity
• Lead weekly and monthly demand alignment meetings with Sales and cross-functional stakeholders to drive consensus forecasting
• Translate sales inputs, historical data, and market trends into a clear, actionable demand plan
• Partner closely with Operations to deliver a unified demand plan that supports supply planning and execution
• Analyze forecast performance (MAPE, bias, variance) and continuously improve forecast accuracy and processes
• Identify and communicate demand risks and opportunities at the SKU, customer, and channel level
• Prepare and present executive-level reporting, including concise summaries of forecast performance, risks, and opportunities
• Extract, validate, and analyze data from ERP and BI tools to support insights and business storytelling
• Proactively challenge assumptions and drive data-informed decision-making across the business

Business Forecast Analyst

Manager

• Lead a High-Performing CX Team
• Build the CX Operating Plan
• Optimize the Customer Journey
• KPI System, Reporting, and Executive Communication
• Cross-Functional Partnership and Business Acumen

Senior Consumer Experience Manager

Account Executive

• Manage a portfolio of accounts valued at $10K–$50K in 3-year sales
• Build strong customer relationships through consistent outreach
• Re-engage dormant accounts to drive reorders
• Identify upsell and cross-sell opportunities
• Recommend products based on customer needs
• Prepare quotes, proposals, and order guidance
• Maintain pipeline accuracy and sales forecasting
• Meet or exceed monthly revenue goals
• Partner with SDRs on warm handoffs
• Collaborate with Senior Account Executives on high-growth accounts
• Work with Operations, Support, Product, and Marketing to ensure a seamless customer journey

Sales Development Rep

• Engage with inbound and outbound consumer inquiries to drive sales and conversations
• Developing new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow ups
• Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
• Communicating with consumers to understand their needs and requirements to identify sales opportunities
• Meet or exceed monthly sales and productivity budgets
• Accurately log consumer interactions and opportunities in CRM (e.g., HubSpot and NetSuite)
• Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
• Collaborate cross-functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
• Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

Director of Commercial Operations

Business Forecast Analyst

Senior Consumer Experience Manager

Account Executive

Sales Development Representative