Learner Education

Tutor Operations and Support Assistant

Learner Education

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Review student needs and assist with matching students to appropriate tutors
  • Coordinate and schedule trial sessions between students and tutors
  • Track trial sessions and placement outcomes from start to finish
  • Communicate with tutors via email and internal systems to confirm availability and next steps
  • Support Academic Advisors and Placement teams with administrative coordination
  • Provide timely and professional support to tutors and students as needed
  • Support onboarding tasks such as profile setup, system access, and documentation tracking
  • Assist with offboarding tasks including status updates and record maintenance
  • Maintain accurate tutor records across internal tools and systems
  • Screen tutor applications using established guidelines and tools
  • Support background check processing and status tracking
  • Maintain accurate hiring and candidate records in Workable and related systems
  • Assist with responding to tutor and student inquiries
  • Route questions or issues to the appropriate team when needed
  • Maintain clear, professional communication across email, Slack, and internal tools
  • Support documentation, data entry, and process updates as systems evolve
  • Take on additional administrative and coordination tasks as needed

Requirements

  • Strong written and verbal English communication skills
  • Ability to communicate clearly and professionally with tutors, students, and internal teams
  • Excellent attention to detail and organization
  • Comfortable working independently in a fast paced, remote environment
  • Ability to follow structured processes while adapting to change
  • Calm, reliable, and solution oriented when handling time sensitive requests
  • Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms
  • Interest in education, tutoring, or operational support
  • Preferred but Not Required
  • Prior experience as an assistant, administrative assistant, or coordinator
  • Experience supporting education, tutoring, recruiting, or customer support teams
  • Familiarity with the US education system
  • Must Have
  • Reliable computer or laptop
  • High speed internet
  • Quiet and professional workspace
Benefits
  • Compensation is structured specifically for international hires based in these locations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationstrong verbal communicationattention to detailorganizationability to work independentlyadaptabilitysolution orientedprofessional communication