Learner Education

Operations

• Review student needs and assist with matching students to appropriate tutors
• Coordinate and schedule trial sessions between students and tutors
• Track trial sessions and placement outcomes from start to finish
• Communicate with tutors via email and internal systems to confirm availability and next steps
• Support Academic Advisors and Placement teams with administrative coordination
• Provide timely and professional support to tutors and students as needed
• Support onboarding tasks such as profile setup, system access, and documentation tracking
• Assist with offboarding tasks including status updates and record maintenance
• Maintain accurate tutor records across internal tools and systems
• Screen tutor applications using established guidelines and tools
• Support background check processing and status tracking
• Maintain accurate hiring and candidate records in Workable and related systems
• Assist with responding to tutor and student inquiries
• Route questions or issues to the appropriate team when needed
• Maintain clear, professional communication across email, Slack, and internal tools
• Support documentation, data entry, and process updates as systems evolve
• Take on additional administrative and coordination tasks as needed

Tutor Operations and Support Assistant