learnd

Service Contract Manager – Smart Buildings

learnd

full-time

Posted on:

Location Type: Hybrid

Location: Ashby-de-la-Zouch • United Kingdom

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About the role

  • Manage end‑to‑end BMS service and maintenance contracts across distributed retail estates.
  • Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded.
  • Review contract terms regularly, identifying risks, variations, or improvement opportunities.
  • Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date.
  • Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews.
  • Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate.
  • Build strong working relationships with retail client representatives, FM partners, and internal teams.
  • Hold regular review meetings, providing performance updates, reporting, and long‑term renewal planning.
  • Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication.
  • Proactively identify service improvements, efficiencies, and value-add opportunities to enhance customer outcomes and support contract retention and growth.
  • Own commercial performance, including forecasting, margin protection, and cost control.
  • Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin.
  • Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms.
  • Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution.
  • Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation.
  • Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors.

Requirements

  • Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services.
  • Some knowledge of BMS hardware/software platforms and controls integration
  • Ability to communicate risks and issues in a timely and appropriate manner.
  • Demonstrable management skills with knowledge and experience in standard methodologies.
  • Strong decision-making ability and experience in identifying potential sources of risk and their potential impact on contract success
  • The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external.
  • Excellent commercial awareness and ability to interpret contract terms.
  • Effective communicator with strong client‑facing and negotiation skills.
  • Strong organisational skills and ability to manage multiple clients simultaneously.
  • Experience coordinating high-volume, multi-site service operations using CAFM or service management platforms.
  • Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities.
  • Comfortable working with remote teams and cross-functional technical specialists rather than directly supervising trade engineers.
Benefits
  • Competitive salary + Benefits
  • Company Vehicle - Electric or Hybrid
  • Expense for Travel and Accommodation
  • Death in Service Policy
  • UK Healthcare cash benefit
  • Enhanced sickness pay policy
  • Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy
  • Employee Assistance Programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BMS managementHVAC systemscontract managementperformance metricsforecastingcost controlrisk identificationservice reportingPPM schedulingCAFM
Soft Skills
communicationdecision-makingclient-facingnegotiationorganizational skillsinterpersonal skillsmanagement skillsoperational planningworkload managementrelationship building