learnd

Manager

• Manage end‑to‑end BMS service and maintenance contracts across distributed retail estates.
• Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded.
• Review contract terms regularly, identifying risks, variations, or improvement opportunities.
• Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date.
• Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews.
• Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate.
• Build strong working relationships with retail client representatives, FM partners, and internal teams.
• Hold regular review meetings, providing performance updates, reporting, and long‑term renewal planning.
• Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication.
• Proactively identify service improvements, efficiencies, and value-add opportunities to enhance customer outcomes and support contract retention and growth.
• Own commercial performance, including forecasting, margin protection, and cost control.
• Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin.
• Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms.
• Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution.
• Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation.
• Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors.

Service Contract Manager – Smart Buildings

Project Manager

• Develop comprehensive project plans to ensure successful delivery of BMS projects.
• Creation of the project design technical submissions.
• Coordinate internal resources and third parties/vendors for flawless execution.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop detailed project plans to monitor and track progress.
• Establish and maintain relationships with clients, third parties/vendors, and all project stakeholders.
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Provide technical direction and support for project team members.
• Utilize extensive knowledge of BMS systems to ensure project success.
• Ensure compliance with legal requirements and industry standards.
• Oversee the integration of HVAC, lighting, security, and other systems into the BMS.
• Lead project teams, manage day-to-day project activities, and ensure team members have the tools they need to succeed.
• Delegate project tasks based on team members' strengths, skill sets, and experience levels.
• Track project performance to analyse the successful completion of short and long-term goals.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed briefs and clarify specific project requirements.
• Ensure resource availability and allocation.

Service Contract Manager – Smart Buildings

BMS Project Manager