Security Engineer
Eli Lilly and Company
CloudCyber Security
Job Level
Junior
Tech Stack
Cloud
About the role
- 539 Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior 539 Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients business needs 539 Communicate with clients in a timely manner 539 Handle a recommended volume of cases per week 539 Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues 539 Write documentation describing answers to commonly asked questions within the internal and external knowledge bases 539 Complete team-wide tasks as assigned (e.g. queue monitoring, limited on-call) 539 Consistently follow our standard data security protocols 539 Occasional travel as assigned
Requirements
- 539 1 year prior Patron Management (formerly PatronManager) experience 539 1 year prior Salesforce administrator experience, Salesforce Administrator Certification a plus 539 Experience working with non-profit arts organizations 539 Ability to work with clients of varied technical backgrounds 539 Robust customer service skills with a genuine focus on our core values: empathy, influence, attentiveness 539 Strong written communication skills demonstrating clarity in instruction 539 Ability to work cross functionally 539 Enthusiasm and curiosity for researching resolutions, problem-solving, and teamwork 539 Fluency in commonly used cloud-based apps (e.g. Google Apps, Slack) 539 Familiarity with Salesforce 539 Professional understanding of computer applications and software 539 Ability to be resourceful and tenacious
