LEAP

Software Engineer

• Design and develop new features and key software modules of the mobile solution
• Responsible for reviewing business requirements and ensuring their accurate development
• Create and maintain technical documentation up to date
• Engage with the current team to improve and optimize the current code

iOS Developer

DevOps Engineer

• Partner closely with the Director of DevOps, operating independently and making informed decisions in high-pressure situations
• Lead and mentor DevOps team members, ensuring best practices in automation, monitoring, and incident response
• Architect, implement, and manage infrastructure in AWS leveraging modern cloud-native patterns
• Own and expand existing infrastructure-as-code, ensuring repeatability and compliance using technologies such as Terraform and ansible
• Manage and optimize multiple Kubernetes clusters for enterprise-scale applications
• Oversee observability and monitoring solutions using Datadog (APM, Infrastructure Monitoring, etc.) and other related tools
• Partner with Engineering and QA teams to streamline CI/CD pipelines and release management
• Write clear, actionable Jira tickets and maintain strong documentation to drive execution across teams
• Drive modern DevOps and SRE practices (e.g., GitOps, immutable infra, auto-scaling, blue/green & canary deployments)
• Support disaster recovery planning, capacity management, and compliance requirements (PCI DSS, SOC 2).

Senior DevOps Engineer

Customer Support

• Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior
• Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients’ business needs
• Communicate with clients in a timely manner
• Handle a recommended volume of cases per week
• Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues
• Write documentation describing answers to commonly asked questions within the internal and external knowledge bases
• Complete team-wide tasks as assigned (e.g. queue monitoring, limited on-call)
• Consistently follow our standard data security protocols
• Occasional travel as assigned
• Complete venue projects (edits and new builds) for existing clients

Client Support Specialist, Patron Management

Product Manager

• Driving the company’s data initiative forward to deliver value
• Ensure all relevant data is properly getting ingested into our data platform
• Ensure our data platform is compliant with data privacy and security regulations
• Shape the data infrastructure to meet the quality, discoverability, and format requirements necessary for machine learning and AI models.
• Drive innovation in the live event space and how we leverage data to provide insights to event organizers, helping them achieve their outcomes, as well as Leap’s business objectives
• Maintaining the Data and Analytics product roadmap, prioritizing based on ROI
• Ensuring a discovery and research period is leveraged to ensure we’re delivering the right solutions based on market and client needs
• Understand the data needs of different audiences and where that falls in priority - internal stakeholders, leadership, and various tiers of clients
• Partnering with other product managers to collectively achieve outcomes where dependencies and competing priorities need to be coordinated across teams
• Collaborating with other stakeholders to align on priorities and identify market opportunities
• Manage the day-to-day product management duties for our Data Platform and Analyst teams
• Manage two workstreams - one for our data engineering team and another for our analyst team that manages our data visualizations / dashboards
• Gather and incorporate feedback into product feature requirements
• Work with both onshore and offshore development resources (Tech Lead is located in the US)
• Manage data and custom development requests, both internal and for external clients
• Ensure solutions are designed to work across the Leap product suite, as appropriate
• Acting as a subject matter expert and internal evangelist in the data and analytics space here at Leap
• Stay up-to-date on topics related to data and analytics
• Encourage others at the organization to leverage best practices around data usage and analytics requests
• Maintain high standards around data integrity and what we’re leveraging in our data platform

Product Manager, Data and Analytics

Product Manager – Data & Analytics

Director

• Design and produce digital marketing and advertising creative across Leap’s web and partner properties — including promotional pages, banners, landing pages, and event campaign assets.
• Partner with copywriters and creative leads to develop visual ideas that express Leap’s brand and partner voices.
• Translate campaign strategies and business goals into engaging, conversion-driven visual storytelling.
• Collaborate with UX, developers, and project managers to ensure flawless execution and alignment with brand standards.
• Uphold a high standard for design, craft, and consistency across all digital experiences.
• Present creative ideas to internal teams and stakeholders, clearly communicating rationale and results.
• Contribute to the growth and refinement of Leap’s digital design system, templates, and guidelines.
• Mentor junior team members and foster a collaborative, high-energy creative culture.
• Manage multiple projects simultaneously with precision and speed in a fast-moving environment.

iOS Developer

Senior DevOps Engineer

Client Support Specialist, Patron Management

Product Manager, Data and Analytics

Product Manager – Data & Analytics

Director of Design