LEAP

Content Creator

• Lead the development and hands-on creation of all sales collateral, including playbooks, case studies, pitch decks, and rate cards.
• Personally produce all sales-facing messaging, translating product updates and customer insights into compelling, on-brand content.
• Champion the creation of high-impact content, from written materials to video scripts and presentations.
• Define and own the sales content roadmap, proactively identifying content gaps and opportunities.
• Conduct and lead competitive analysis to ensure all materials are differentiated and strategically positioned.
• Partner with revenue leadership to ensure strategic alignment of content initiatives.
• Influence and collaborate with marketing, product, and sales engineering to maintain a consistent go-to-market voice and strategic vision.
• Mentor sales reps on content best practices and gather insights to inform the content roadmap.
• Serve as the expert and administrator for the enablement content repository (Guru), setting the strategy for content organization, accessibility, and maintenance.
• Drive the optimization and adoption of enablement platforms and tools, ensuring the team has the most effective technology to support their content needs.
• Define and champion key performance indicators (KPIs) for sales content and analyze content usage and effectiveness to demonstrate ROI.

Lead Sales Content Developer

Engineering Manager

• Take ownership of team decisions and ensure alignment with organizational goals
• Drive accountability through metrics (engineering quality, velocity, and OKRs) to measure and improve team performance
• Mentor engineers in an open, empathetic, and flexible manner
• Develop redundancy and backfill ability across the team through intentional mentoring
• Maintain a thorough understanding of the team’s domain and its impact on the business
• Partner with product to provide roadmap feedback and optimize product/technical design
• Lead and influence cross-team initiatives to ensure alignment on major goals
• Ensure accountability for commitments and deliverables across the team
• Coach engineers on executing successfully for results and overcoming obstacles
• Make responsible, resourceful decisions to improve team performance without waiting for direction
• Apply creative problem-solving to resolve complex technical and organizational challenges
• Manage day-to-day team operations, providing clear upward communication on progress and challenges
• Translate company-wide administrative decisions into actionable steps for the team
• Ensure accuracy, reliability, and scalability in all aspects of the team’s work
• Drive continuous improvement in development practices, testing, deployment, and support
• Set and communicate team goals that align with broader company objectives
• Lead technical design reviews for core enterprise ticketing systems (payments, inventory, reporting, authentication, etc.)
• Collaborate with Product, Design, and SRE/DevOps to deliver secure, scalable, and high-performing solutions
• Support engineers’ professional development through mentoring, coaching, and performance feedback
• Maintain a culture of collaboration, inclusivity, and operational excellence
• Ensure best practices in code quality, testing, security, and operational excellence
• Write and review code where appropriate, modeling high standards for the team
• Foster and support a culture of innovation by encouraging experimentation, continuous learning, and the thoughtful adoption of Generative AI tools

Frontend Engineer

• Partner with product designers and engineering teams to translate design concepts into scalable, high-quality code
• Build, maintain, and scale component systems into design systems serving multiple teams and products
• Take ownership of the design system as a product, ensuring scalability, adoption, and usability
• Define and enforce best practices for design system usage, documentation, accessibility, and governance
• Ensure pixel-perfect implementation of designs across products with strong attention to CSS details
• Act as a bridge between design and engineering, advocating for user experience while respecting technical constraints
• Integrate into various teams’ workflows, providing flexible collaborative support
• Identify opportunities to improve consistency, accessibility, and efficiency across the product suite
• Implement design iterations into applications, build reusable components, and scale component systems into full design systems

UX Engineer

Accountant

• Report to the Vice President, Revenue Controller and own revenue recognition and reporting across all subsidiaries
• Manage the end-to-end revenue recognition process in accordance with GAAP and company policies
• Review and analyze client agreements to determine revenue recognition treatment
• Collaborate cross-departmentally to ensure alignment between contractual terms and revenue recognition principles
• Maintain deferred revenue schedules for all client contracts and reconcile trial balance reports during the monthly close
• Prepare revenue journal entries, reconciliations, and monthly close activities
• Maintain awareness of changes/updates to GAAP revenue recognition rules (ASC 606)
• Assist in preparation of the annual revenue budget, monthly revenue forecasts, and variance analysis
• Support external audits by providing necessary documentation and explanations related to revenue
• Conduct ad hoc analytics and reporting as directed

Revenue Accountant

Customer Support

539 Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior
539 Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients business needs
539 Communicate with clients in a timely manner
539 Handle a recommended volume of cases per week
539 Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues
539 Write documentation describing answers to commonly asked questions within the internal and external knowledge bases
539 Complete team-wide tasks as assigned (e.g. queue monitoring, limited on-call)
539 Consistently follow our standard data security protocols
539 Occasional travel as assigned

Client Support Specialist

Bookkeeper

• The Payroll Specialist is responsible for ensuring accurate and timely payroll processing across multiple regions, including the United States, Canada, and Australia.
• This role supports compliance with labor laws and tax regulations, maintains employee data integrity, and ensures employees are paid correctly and on time.
• Manages payroll systems, administers deductions and benefits, and supports internal reporting and audits.
• Maintains precise records and provides responsive support to drive operational efficiency and employee satisfaction.
• Process payroll using BambooHR Payroll, Nethris, and Xero; ensure wage calculations, time tracking, overtime, deductions, and direct deposit payments, including off-cycle commission runs.
• Lead state payroll tax compliance initiatives by auditing active state registrations, confirming proper TPA access, consolidating duplicate accounts, maintaining login credentials, and resolving discrepancies to ensure full regulatory compliance across all states.
• Stretch Project: State Payroll Tax Audit and Compliance
• Administer and maintain HRIS systems by accurately onboarding new international hires into payroll platforms and keeping employee data current and precise throughout the employee lifecycle.
• Manage employee terminations by processing final payments such as wages and PTO payouts accurately and communicating these to People Operations team members in a timely manner.
• Maintain payroll records and documentation by tracking employee job changes, pay rate adjustments, tax information, and organizing files for easy retrieval of historical data.
• Ensure payroll tax compliance by staying up-to-date with federal, state, and local tax laws; work with BambooHR to set up and maintain all necessary payroll tax accounts per state and locality.
• Oversee timekeeping operations by utilizing BambooHR’s system to collect and review national and international timesheets, ensuring the accuracy of hours worked and compliance with labor laws.
• Coordinate payroll deductions and benefits by collaborating with the benefits administrator to enter and update benefit-related payroll items (e.g., health insurance, retirement plans, HSA/FSA, superannuation, 401(k), garnishments) into the payroll system and ensure accurate processing of deductions.
• Support reporting and audits by generating payroll reports for management, assisting the Finance department with GL payroll entries, and partnering with the HR & Benefits Administrator 401(k) administration and the Finance department for 401(k) audit preparation.
• Respond to payroll and HRIS inquiries from employees in a timely and professional manner, ensuring clarity and accuracy in all communications.
• Superannuation, IAS, and AUS Payroll Tax: File quarterly superannuation payments, calculate superannuation for contractors, work with Finance team to submit monthly IAS payments, and prepare year end payroll tax submissions for each state Canada ROE production: Produce ROEs when employees are terminated or on an unpaid leave.