LEAP Wealth

Customer Success Manager

• Ensure long-term retention of customers, maximising satisfaction and minimising churn
• Serve as a brand ambassador and subject-matter expert in LEAP software
• Work closely with clients nationwide to enable adoption of LEAP case management software
• Provide hands-on, on-site and face-to-face support from initial project meetings through follow-up training
• Contact customers post-install to introduce yourself and identify immediate concerns
• Touch base with customers throughout their lifecycle to promote new developments and full product use
• Analyse Customer Health metrics, NPS results, and feedback to identify disengaged customers
• Reach out pre-renewal to identify and resolve issues to prevent non-renewal
• Identify, schedule and conduct onsite/remote visits and training sessions
• Schedule visits when other departments identify a need
• Monitor high-volume call loggers and examine usage reports for unusual behaviour
• Convert happy customers into reference sites for New Business
• Attend industry events to engage with existing customers
• Script and conduct customer webinars to showcase new features and usage

Account Executive

• Sales Consultant, Manchester Office
• Permanent, Full-time, Hybrid
• LEAP is the leading provider of Legal Practice Productivity Solutions and part of ATI
• Market-leading software used by more than 100,000 lawyers and their staff in small and medium-sized law firms
• Join an international team of ~1000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand
• Sales team responsible for renewals and new client acquisition; put LEAP software into the hands of more law firms worldwide
• Role requires resilience, determination, process orientation, consultative selling, and delivering product demonstrations
• Company offers focused training, uncapped commissions, and opportunities for career progression

Sales Consultant

Project Manager

• LEAP is a global LegalTech company providing legal practice productivity software used by law firms
• Lead projects that drive meaningful change across LEAP, reporting to the Global COO
• Define project strategies, scope and objectives and design fit‑for‑purpose solutions
• Coordinate cross‑functional internal and external stakeholders to align goals, timelines and deliverables
• Drive stakeholders to meet milestones through transparent communication and prioritisation
• Apply appropriate project management methodologies based on complexity and risk
• Build trusted relationships through clear, timely and tailored communication
• Champion innovation and continuous improvement in ways of working
• Identify, track and escalate risks, issues and delays to minimise impact
• Lead meetings to facilitate decision‑making, ensure alignment and progress projects to completion

Junior Project Manager

Frontend Engineer

• Build calculation objects using JavaScript
• Design and develop intuitive, user-friendly interfaces that provide seamless experiences across devices
• Develop Word Apps using React and JavaScript
• Analyse specifications to determine design and schedules for program development
• Design, build and maintain efficient, reusable, and reliable code
• Check, test and debug programs
• Develop procedures, identify and apply tools for quality assurance of software development
• Collaborate with cross-functional teams to define, design, and deploy new features.
• Optimise applications for maximum speed and scalability
• Manage tasks and communicate with team using JIRA and other Atlassian products
• Create technical documentation in Confluence
• Provide assistance and support to the Content team

Customer Success Manager

Sales Consultant

Junior Project Manager

Frontend Developer