Execute the vision and plan for the Professional Services and Technical Projects department, including alignment with the company’s strategy and goals.
Coordinate with the heads of Engineering and Product to influence the product roadmap, ensuring technical solutions address critical customer needs and accelerate integrations.
Collaborate with the VP of Sales and Customer Success to support the entire customer journey from pre-sales to post-go-live on a global scale.
Allocate work efficiently against a fast-paced, rapid-growth environment with increasing demands and complexity, tight deadlines, and quickly shifting priorities.
Serve as a senior technical point of contact for customer escalations and sales pursuits.
Standardize onboarding methodologies and technical support procedures, ensuring high-quality implementations across all customers.
Be accountable for the development, implementation, and rigorous tracking of department productivity and efficiency metrics to achieve world-class operational performance at scale.
Implement changes to team structure and processes while cultivating a high-performance, collaborative, and results-oriented environment across all technical delivery functions.
Manage, train, and evaluate the performance of a remote, global, multilingual team, with managers and individual contributors of various backgrounds and skills.

Requirements

Progressive experience managing teams in Technical Projects, Professional Services, or Technical Implementation organizations, preferably within a B2B SaaS environment.
Exceptional communication skills with the ability to represent the organization effectively to customers, partners, and internal leadership.
Proven success in owning and significantly improving core efficiency metrics like Time to Go-Live, resource utilization, customer satisfaction, and adoption at scale.
Understanding of scaling web application implementations and the associated technical delivery risks.
Familiarity with data transformation pipelines.
Strong organizational development skills, with experience in implementing organizational structures and processes.

Benefits

Work anywhere in the world for up to 3 months!
We value families, by offering a parental leave program
We offer a work-from-home stipend
Your birthday (and our company's birthday) is a day off!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical project managementB2B SaaSdata transformation pipelinescore efficiency metricsweb application implementationscustomer satisfactionresource utilizationadoption at scaleorganizational structuresprocess implementation

Soft Skills

exceptional communicationcollaborationorganizational developmentteam managementperformance evaluationresults-orientedhigh-performance environmentadaptabilityinfluencingcustomer journey support