Leap Brands

Human Resources

• Develop a unified employer brand that makes the franchise an attractive place to work, whether at corporate HQ or a local unit.
• Design and implement scalable HR programs (onboarding, training, performance management) that franchisees can "plug and play."
• Lead executive search and succession planning for the corporate leadership team.
• Oversee the creation of Franchise Training Universities or digital learning platforms to ensure brand standards are met consistently across the network.
• Ensure all corporate policies meet federal, state, and local labor laws.
• Foster a high-performance culture at the corporate level that serves as a North Star for the rest of the system.
• Analyze system-wide turnover and engagement data to identify trends and provide strategic interventions.

Vice President of Human Resources

Operations

• Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency.
• Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes.
• Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience.
• Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services.
• Ensure operational practices align with clinical best practices and regulatory requirements.
• Oversee center leaders and operations managers; coach and develop high-performing teams.
• Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.

Vice President of Human Resources

VP of Operations