LeanTaaS

Customer Success Manager

• Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
• Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
• Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
• Oversee and refine the onboarding process to ensure seamless adoption of the platform
• Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff
• Conduct regular business reviews with clients to assess success metrics and identify growth opportunities
• Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
• Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
• Help grow the Customer Success - Surgical Clinics team by participating in hiring, mentoring, and establishing team processes
• Assist implementation team when they need additional help

Client Success Manager, Surgical Clinics

Product Designer

• Lead UX and product design for LeanTaaS’s healthcare operations software; shape full product lifecycle from discovery to launch and iteration.
• Partner with product and engineering on vision, research, prototyping, and implementation through development and beyond.
• Use AI tools like ChatGPT and Figma Make to speed workflows and explore broader solutions.
• Drive interaction design, research, design system contributions, strategy, leadership, transparency, and cross-functional collaboration.
• Hiring process: initial call with Head of Design, 3–4 team interviews, optional meetings with other stakeholders.
• Note: Remote role but currently employing only in a specified list of U.S. states; offices in Santa Clara, CA and Charlotte, NC.

Client Success Manager, Surgical Clinics

Senior Product Designer