LeanTaaS

Content Marketing Manager

• Develop and manage content that supports LeanTaaS’ business priorities, audience needs, and go-to-market goals.
• Create high-value content across digital channels, including website pages, landing pages, blog posts, customer stories, webinars, campaign assets, and thought leadership.
• Develop polished, executive-ready presentation content for webinars, conferences, customer-facing moments, and other strategic marketing programs.
• Translate complex healthcare, operational, and AI-related topics into clear, credible, and engaging content for enterprise audiences.
• Partner with Product Marketing, Communications, Customer Marketing, Demand Generation, Customer Success, and Sales to identify and develop the highest-value content opportunities.
• Analyze content performance and use insights to refine editorial strategy, content formats, and content pathways over time.
• Oversee website content, architecture, and user experience to support engagement, lead generation, and funnel conversion.
• Own website-related KPIs, including traffic, SEO, engagement, conversion, technical performance, and pipeline contribution.
• Continuously optimize landing pages, navigation, and content pathways to improve user experience and lead conversion.
• Use keyword research, SEO best practices, and behavioral insights to improve discoverability, personalization, and performance.
• Partner with technical and operations teams to ensure website forms, tools, and integrations function effectively across platforms such as Marketo and Salesforce.
• Maintain and manage content systems and repositories, including Vimeo, Notion, CMS platforms, and other shared marketing tools.
• Ensure assets are organized, accessible, up to date, and easy for marketing and sales teams to use.
• Establish processes for content tagging, version control, and internal discoverability.
• Support publishing workflows and help improve overall content operations efficiency.
• Partner with internal teams and external agencies to execute content and digital initiatives successfully.
• Work closely with Demand Generation to align content to campaigns, nurture programs, and conversion goals.
• Collaborate with Customer Success and Customer Marketing to ensure customer stories, proof points, and outcomes are accurate and usable.
• Support strategic marketing and sales conversations with relevant content, customer proof, and presentation materials when needed.
• Manage stakeholder reviews and approvals for key content and storytelling assets.

Implementation Specialist

• Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments
• Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team.
• Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships
• Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration.
• Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset
• Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes
• Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value
• Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities.
• Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations

Director, Product Implementation – Inpatient Flow

• Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning.
• Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency.
• Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders
• Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations.
• Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams.
• Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization.
• Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.

Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow

• Focus on driving operational improvement at our customers (requires up to 20% travel) through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product implementation and customer success team members, marketing and sales to ensure that our products are making our customers successful
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for our product, iQueue for Infusion Centers, (as well as the transfer mechanisms) and coordinate required security and other audits
• Independently manage customer implementations/expansions. Leverage project management and coordination to align internal and external stakeholders on timelines and expectations
• Facilitate analytically intense processes involving gathering data from sometimes disparate systems, exploring these data sets for abnormalities and preprocessing this data for deeper use and analysis
• In concert with the data onboarding team, work with customers to integrate their Electronic Healthcare Records (EHR) data into our software
• Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization
• Assign and monitor key metrics during implementations
• Perform quality control in after action reviews and work to continuously improve our internal project management plans for future projects
• Establish and maintain strong relationships with key customer contacts
• Conduct training and data troubleshooting support
• Monitor customer operations and operational outcomes by using internal tools and customer calls, verify that the product is working well on customer sites, and proactively solve problems
• Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Content Marketing Manager

Director, Product Implementation – Inpatient Flow

Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow

Product Implementation & Customer Success Manager, iQueue for Infusion Centers