LeanTaaS

Data Analyst

• Data onboarding for new and existing customer sites, working with hospital IT and clinical teams to upload historical Operating Rooms (OR) data and establish ongoing data connections to LeanTaaS’s platform.
• Acquire, validate, and maintain data from multiple hospital systems, ensuring clean and reliable inputs for iQueue for Operating Rooms.
• Investigate and resolve issues in data ingestion and processing to keep analytics accurate and up to date.
• Collaborate with the product team to build and refine analytical prototypes that inform future product features and insights.
• Partner with product and customer teams to define data requirements, success metrics, and KPIs that reflect hospital operational goals.
• Build Tableau dashboards that surface key OR metrics and support decision-making.
• Work closely with internal teams and hospital stakeholders to uncover opportunities and deliver actionable analytics.
• Coach and be a resource for other team members, sharing best practices for data quality, onboarding, and analytics.

Senior Data Analyst, iQueue for Operating Rooms

Frontend Engineer

• Design and build robust, scalable, and secure front-end solutions that directly support our business goals.
• Write clean, testable, and observable code, championing high standards for code quality and reliability across the team.
• Proactively identify and reduce technical debt, continuously driving improvements in our systems and processes.
• Take full ownership of projects, transforming initial ambiguity into clear, impactful results with minimal oversight.
• Contribute significantly to our front-end architecture, lead effective code reviews, and help shape our technical roadmap and team-wide direction.
• Collaborate closely with product managers, designers, and fellow engineers to deliver features that genuinely meet user needs.
• Engage directly in customer demos and feedback sessions to gain a deeper understanding of how our product is used in the real world.

Senior Front-End Developer, iQueue for Inpatient Flow

Consultant

• Integrate staff profiles and shift schedules from QGenda with the iQueue product
• Extract shift data using QGenda API and process flat-file exports
• Set up and implement integrations to process QGenda shifts for iQueue
• Deliver integration work as a temporary part-time consultant (project duration three months, ~10 hours/week)
• Work with LeanTaaS product and engineering teams to enable staff scheduling data ingestion

Consultant, QGenda

Implementation Specialist

• Lead, coach, and mentor a team of Product Implementation Managers to develop a high-performing, collaborative, customer-focused and accountable team culture
• Champion team-level process improvements and best practice sharing across the implementation lifecycle
• Monitor team capacity, workload, and project health metrics to support resource planning
• Oversee execution of implementations of iQueue for Inpatient Flow
• Provide expert guidance on inpatient data requirements, data requests, and customer specific logic to support the configuration of the platform
• Support project scoping, staffing, and coordination across multiple engagements simultaneously
• Remove barriers, escalate risks, and guide your team through complex implementations
• Collaborate with Project Managers to ensure timely, on-budget, and high-quality delivery
• Build and nurture strong relationships with internal teams including Product, Data Engineering, and Customer Success
• Navigate complex stakeholder environments, influence without authority, and drive alignment with customer expectations and internal roadmaps
• Participate in key project milestones, business reviews, and pre-launch planning discussions
• Play a key role in scaling processes as the business grows

Manager/Senior Manager, Product Implementation – iQueue for Inpatient Flow

Customer Success Manager

• Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live
• Help customers prioritize and design new workflows while optimizing existing workflows
• Work with the client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used
• Monitor usage data (within the product) and proactively reach out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized
• Design and execute ongoing training programs to support product feature adoption and evolving customer workflows
• Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
• Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track progress, and ensure ROI
• Manage account program plans to ensure an organized approach across all customer activity while driving prioritized efforts and removing barriers to stay on schedule
• Conduct regular business reviews to assess progress toward goals, gather feedback, and identify opportunities for expanding platform value
• Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions

Customer Success Manager, iQueue – Inpatient Flow

• Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
• Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
• Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
• Oversee and refine the onboarding process to ensure seamless adoption of the platform
• Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff
• Conduct regular business reviews with clients to assess success metrics and identify growth opportunities
• Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
• Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
• Help grow the Customer Success - Surgical Clinics team by participating in hiring, mentoring, and establishing team processes
• Assist implementation team when they need additional help

Client Success Manager, Surgical Clinics

Product Designer

• Lead UX and product design for LeanTaaS’s healthcare operations software; shape full product lifecycle from discovery to launch and iteration.
• Partner with product and engineering on vision, research, prototyping, and implementation through development and beyond.
• Use AI tools like ChatGPT and Figma Make to speed workflows and explore broader solutions.
• Drive interaction design, research, design system contributions, strategy, leadership, transparency, and cross-functional collaboration.
• Hiring process: initial call with Head of Design, 3–4 team interviews, optional meetings with other stakeholders.
• Note: Remote role but currently employing only in a specified list of U.S. states; offices in Santa Clara, CA and Charlotte, NC.