LeanTaaS

Client Success Manager, Surgical Clinics

LeanTaaS

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $125,000 per year

Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPMP

About the role

  • Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
  • Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
  • Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
  • Oversee and refine the onboarding process to ensure seamless adoption of the platform
  • Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff
  • Conduct regular business reviews with clients to assess success metrics and identify growth opportunities
  • Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
  • Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
  • Help grow the Customer Success - Surgical Clinics team by participating in hiring, mentoring, and establishing team processes
  • Assist implementation team when they need additional help

Requirements

  • 5+ years of professional experience in a client/customer success, account management, or related roles at a high-growth healthcare SaaS or health tech company
  • Bachelor's degree in health sciences, engineering, business administration or equivalent years of related work experience
  • A maniacal obsession with customer happiness, success, and retention
  • Proven experience designing and scaling customer success programs
  • Excellent leadership, team, and stakeholder management skills
  • Demonstrated ability to build and maintain relationships with key stakeholders in healthcare organizations
  • Excellent problem-solving, critical thinking, and analytical skills
  • Exceptional communication and presentation skills
  • Proficiency in CRM tools, customer success platforms, and data analysis tools
  • Ability to champion and drive process improvements
  • Willingness to travel to customer sites up to 15% of the time
  • Candidates must be legally authorized to work in the United States. Visa sponsorship is not available