Lead Client Success Manager – Health Systems, Life Sciences
Atropos Health
PythonSQL
Client Success Manager, Surgical Clinics
LeanTaaS
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPMP
About the role
- Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
- Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
- Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
- Oversee and refine the onboarding process to ensure seamless adoption of the platform
- Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff
- Conduct regular business reviews with clients to assess success metrics and identify growth opportunities
- Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
- Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
- Help grow the Customer Success - Surgical Clinics team by participating in hiring, mentoring, and establishing team processes
- Assist implementation team when they need additional help
Requirements
- 5+ years of professional experience in a client/customer success, account management, or related roles at a high-growth healthcare SaaS or health tech company
- Bachelor's degree in health sciences, engineering, business administration or equivalent years of related work experience
- A maniacal obsession with customer happiness, success, and retention
- Proven experience designing and scaling customer success programs
- Excellent leadership, team, and stakeholder management skills
- Demonstrated ability to build and maintain relationships with key stakeholders in healthcare organizations
- Excellent problem-solving, critical thinking, and analytical skills
- Exceptional communication and presentation skills
- Proficiency in CRM tools, customer success platforms, and data analysis tools
- Ability to champion and drive process improvements
- Willingness to travel to customer sites up to 15% of the time
- Candidates must be legally authorized to work in the United States. Visa sponsorship is not available
